Assistant Manager

About the Role

At Lincoln Creek Lumber, we believe great stores are built by great people. As Assistant Store Manager, you’ll be a key leader in our day-to-day operations; supporting your team, serving customers, and helping carry forward over 100 years of community trust. You’ll work closely with the Store Manager to drive performance, develop staff, and create a store experience our neighbors can count on.

Leadership & People Development

• Develop store associates, fostering a culture of growth and accountability.
• Set meaningful performance goals with staff and provide consistent, constructive feedback and recognition.
• Participate in associate performance reviews; identifying strengths, improvement opportunities, and paths for advancement.
• Deliver monthly one-on-one coaching to all associates based on individual customer service performance.
• Model professionalism and a customer-first attitude, coaching the team by example.

Store Operations & Merchandising

• Review store evaluations with the management team to identify opportunity areas and address urgent issues promptly.
• Delegate tasks to ensure merchandising, visual standards, and store appearance consistently meet company expectations.
• Execute and oversee merchandising updates, partnering with vendors on plan-o-gram coordination and strategy.
• Maintain accurate inventory levels; manage daily receiving and transfers in alignment with company best practices, metrics, and deadlines.
• Utilize inventory reporting tools to minimize shrinkage and keep stock levels optimized.

Scheduling & Financial Oversight

• Forecast staffing needs based on customer demand and create effective work schedules.
• Monitor payroll to ensure compliance with budgetary guidelines and take corrective action when needed.
• Partner with the Store and General Manager before making staffing decisions, including hiring, promotions, and separations.

Sales & Customer Experience

• Coordinate with the team to drive sales performance and achieve store goals.
• Build and maintain strong client relationships and strategic community partnerships.
• Develop and implement in-store marketing initiatives including promotions, events, and seasonal merchandising.
• Review customer service analysis reports (Mystery Shopper, Customer Engagement Surveys) and collaborate with the team on service improvements.
• Proactively resolve customer concerns with urgency and professionalism.

Communication & Team Engagement

• Communicate store performance metrics through daily huddles, communication boards, and team meetings to educate, engage, and motivate staff.
• Enforce all company policies consistently and maintain open communication channels with your team.

Training & Professional Development

• Identify and coordinate training programs for associates, including new-hire orientation, on-the-job training, and vendor-led sessions.
• Pursue ongoing professional growth through self-directed learning, industry events, local business conferences, and Ace Learning.

Safety & Compliance

• Understand, observe, and role-model all safety procedures — proactively recommending improvements to safety standards.
• Conduct regular preventative safety and fire inspections, taking immediate corrective action on any shortcomings.
• Implement procedures to maintain a clean, safe, and welcoming store environment.

Additional Responsibilities

• Perform other duties as assigned to support store and company objectives.

Qualifications:

• Outstanding customer service
• Willingness to listen to others
• High School Diploma or GED required
• Bachelor’s Degree or equivalent combination of education and experience preferred
• Project management experience or equivalent coursework preferred
• Minimum of 3 years of leadership experience in a retail or customer service setting
• Proficient computer skills, adept at learning and navigating new programs
• Clear written and verbal communication
• Ability to motivate and lead associates storewide in an impartial manner
• Independently motivated with proven time-management skills
• Capable of delegating tasks efficiently
• Solid organization skills and attention to detail
• Strong analytical and mathematical skills
• Valid in-state driver’s license
• Acceptable driving record according to company insurance carrier’s standards
• Punctual attendance of shifts
• Bilingual (Spanish) verbal and written strongly desired
• Pride in a job well done

Physical Requirements:

• Ability to stand for extended periods
• Flexibility to reach and bend while performing job duties
• Ability to lift 60 lbs. without assistance

Benefits:

• Medical/Rx
• Dental
• Voluntary Vision
• Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Annual bonus based on net profits
• 401(k)
• Paid sick time: 1 hour per 40 hours worked
• Paid Vacation
  • First Year: 3.34 hours per month(40 hours per calendar year)
  • Years 2-7: 6.67 hours per month (80 hours per calendar year)
  • Years 8 : 10 hours per month (120 hours per calendar year)
• Holidays:
  • Easter
  • Thanksgiving
  • Christmas
  • Employee Birthday (Floating Holiday)

Salary : $21 - $24