Patient Service Representative

Description

Looking for more than just a job? Southern WV Health System is looking for someone who wants to become part of a supportive, positive workplace where your contributions truly matter. We provide competitive pay and an exceptional benefits package, including vacation time, sick leave, paid holidays, medical, dental, vision, life, and accident insurance, plus a 403(b) retirement plan with a 3% employer match after your first year of full-time employment.

POSITION: Patient Services Representative

SCHEDULE: Tuesday-Saturday 9:00AM - 6:00 PM

JOB STATEMENT/SUMMARY

The Patient Service Representative supports the delivery of patient care by greeting and registering patients and answering incoming phone calls.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES OF THE POSITION

• Answers a multiline switchboard and properly distributes calls, takes messages or handles the call appropriately by identifying needs, resolving matters, or making referrals.
• Registers patients.
• Greets members of the public when they enter buildings and assist them in addressing their needs.
• Coordinates activities in the front desk area with other employees to ensure a smooth operation.
• Coordinates the building’s communications such as the use of the intercom system and transfers.
• Assists in checking appointments.
• Accepts cash payments from clients and writes receipts.
• Performs routine data entry.
• Helps to ensure that the safety, health, and wellbeing of clients while they are in the lobby area.
• Submits documentation in a timely and accurate manner.
• Supports the training of new employees in the department.
• Performs functions they are crosstrained on, including medical records, intakes, and scheduling.
• Acts as a float, traveling from sitetosite to help with coverage when needed.
• Operates normal office equipment such as computers, fax machines, and copiers.
• Performs other duties as assigned.

JOB REQUIREMENTS AND PREFERRED QUALIFICATIONS

Competencies

• Customer Service
• Communication (verbal)
• Organization
• Collaboration
• Teamwork
• Computer Skills

Education (level and type) and Related Work Experience

Candidates will have a high school diploma (or equivalent) and one year of experience as a receptionist or related position in an office environment.

Professional Growth & Development

Southern West Virginia Health System believes our employees should continually develop their knowledge, skills, and abilities. All employees are expected to participate in SWVHS-sponsored professional development activities (e.g., education programs, in-service meetings, training workshops, coaching, etc.) and remain current in their role capacity through individual development activities (e.g., reading current literature, participating in webinars, attending local and/or regional workshops, etc.).