What are the responsibilities and job description for the Patient Service Representative - PROACT position at Marshall Health?
Job Responsibilities:
- Greets and registers all incoming patients professionally. Handles incoming and outgoing communications concisely and in a pleasant manner.
- Answers telephone promptly, courteously using good telephone etiquette taking complete messages, providing adequate information and routing callers properly.
- Schedules patient appointments for all physicians confirming the appointment one-day prior.
- Obtains complete and accurate demographic and insurance information for each patient.
- Collects on patient accounts and/or co-payments as indicated, maintaining accurate accounting of the petty cash fund daily and adequate change to facilitate payments.
- Responds to patient inquires with regard to basic insurance or billing questions or provide a referral to appropriate staff member.
- Restocks and maintains assigned work station and equipment in a neat and orderly fashion.
- Facilitates location of records, reports or other significant information or request by the physicians.
- Performs other duties as assigned or requested.
Education: High school graduate or GED
Experience: Six months work experience in a medical office setting. Knowledge of medical terminology, word processing and computer experience desirable. Candidates who present themselves in a professional manner, both in person and on the telephone are preferred.
Internal applicants must call HR at ext. 11653 to determine eligibility before applying.