Customer Service Representative

Description: Customer Service Representative

Starting Pay Rate: The pay for this position is $16.11 per hour

Schedule: A person in this role will work from 11:30 AM to 6:00 PM, following a rotating schedule. The rotation is 2 days on, followed by 4 days off, and then repeats. Workdays will rotate throughout the week, but the pattern remains consistent.

Introduction

The Customer Service Representative assists passengers, visitors, and other employees at the Lincoln Airport Authority.

Essential Functions

• Assist passengers with transporting luggage and articles to and from automobiles at curbside, parking garage, parking lots, and within the terminal building.
• Assist individuals by providing wheelchair assistance and other reasonable requests.
• Answer questions and provide information regarding the airport, city and state.
• Conduct tours of the airport.
• Inspect the public areas of the terminal for cleanliness and report issues.
• Perform intra-office mail duties.
• Be alert to systems that detect serious malfunctions of elevators, escalators, fire alarms, emergency doors, heating, air conditioning, or ventilation systems.
• Conduct themselves pleasantly and courteously at all times.
• Will not accept tips, favors, or other inducements in connection with their duties.
• Assist passengers with local transportation and lodging services.
• Reliable, punctual attendance is a crucial function of the position.
• Other duties, tasks, and responsibilities may be assigned at any time.
  
  

Required Knowledge, Skills, And Abilities

• Exhibit a friendly, knowledgeable, professional, and pleasant demeanor.
• Must be able to speak with clarity, and read and write English fluently.
• Must be proficient in Microsoft Office, including Excel, Word, and Outlook.
• Must be flexible, have excellent interpersonal skills, and have the ability to work well with others.
• Must have excellent attention to detail, be organized, accurate, and reliable.
• Recognize and maintain the confidentiality and sensitivity of certain documents and knowledge.
• Ability to plan, organize, evaluate, and prioritize work assignments by working independently or as a team.
• Ability to quickly learn, understand, and put to use new skills and knowledge brought about by changing information and/or technology.
  
  

Education And Experience

High school diploma or general education degree (GED) and related experience and/or training; or equivalent combination of education and experience which provides the desirable knowledge, abilities, and skills.

Physical Requirements

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include the following tasks and abilities:

• Ability to sit, climb or balance, stoop, kneel, crouch, stand and walk.
• Specific vision abilities required such as close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Stand for extended periods up to 2 hours.
• Occasionally lift and/or move up to 50 pounds.
• Regularly talk and hear.
  
  

Safety Requirements

Adherence to standards established in the LAA Employee Handbook, Policy Directives, Airport Rules and Regulations, and Standard Operating Procedures, and all other established safety requirements applicable to the position is required.

Work Environment

A majority of work will be performed indoors in areas occupied or open to the general public. The employee occasionally works in outside weather conditions. The noise level in the work environment is usually moderate.

Condition of Employment

The employee is required to meet the essential functions, skills, abilities, etc. listed in this document. The employee must be at least 18 years of age. Successful completion of pre-employment reference check, criminal history check (required by the Transportation Security Administration), physical assessment, drug screening and MVR (motor vehicle report) review, and other requirements as per Lincoln Airport Authority policy. Any associated costs for the screenings will be covered by the Lincoln Airport Authority. The employee must possess when hired, and maintain while employed, a valid State of Nebraska driver’s license and be insurable under normal rates.

Summary

This job description should not be considered an all-inclusive listing of work requirements. Individuals shall be expected to perform other duties as assigned, including work in other functional areas to cover absences or provide relief to equalize peak work periods or otherwise balance the workload.