What are the responsibilities and job description for the Sr Customer Service Rep CSC position at Lincare?
- aid in supervising all Customer Service functions of order entry while abiding by the procedures set forth by management
- Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel
- Actively participates in the training of all Customer Service personnel including new hires
- Monitors the flow of orders to and from the Customer Service Department
- Deletes, corrects, or re-enters patient orders as deemed necessary
- Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel