What are the responsibilities and job description for the Client Care Coordinator / Mental Health Office / Front Desk position at Limitless Life Counseling LLC?
Limitless Life Counseling, LLC, an innovative team of highly trained professionals, is seeking a full-time Client Care Coordinator to support our mental health office. This role is critical in providing an exceptional client experience for individuals, families, children, adolescents, men, women, and couples. The ideal candidate thrives in a busy, multi-tasking environment, demonstrating professionalism while managing front desk operations, scheduling, insurance verification, and ensuring compliance with HIPAA standards. Working collaboratively with a clinical team and reporting to the office manager, this position is vital to the daily functioning and success of our practice.
Responsibilities
- Manage reception desk duties, answering multi-line phones and greeting clients and providers
- Schedule, cancel, and reschedule client appointments using scheduling software
- Check in clients and document registration accurately in the Electronic Health Record (EHR) system
- Verify insurance eligibility and client demographics, and process required referrals
- Maintain, file, and retrieve medical records and files in compliance with HIPAA
- Collect co-pays and payments, secure credit card authorizations, and handle billing entries
- Perform data entry and balance daily financial transactions in billing and office software
- Communicate professionally with clients, providers, and team members to ensure excellent customer service and teamwork
Required Qualifications
- Experience in medical, mental health, insurance billing, receptionist, office clerical, or customer service roles within a health care environment
- Proficiency with Windows-based computer programs and standard office software
- Excellent written and verbal communication skills
- Strong professionalism, confidentiality, and HIPAA compliance in all interactions
- Dependable, reliable, and able to maintain a positive and energetic attitude
Preferred Qualifications
- Two or more years working in medical or mental health client care
- High School Diploma or equivalent; Associate or Bachelor's Degree preferred
- Experience using multi-line phone systems and scheduling software
- Familiarity with medical billing, insurance verification, and data entry processes
- Demonstrated teamwork skills and enthusiastic, client-focused approach
Founded in 2014, Limitless Life Counseling, LLC is built on a foundation that reaches back to 1994, when our passion for helping others first took root. Our journey began with an inspirational website and text messaging service created by Becky Waggaman in 2009, which reached thousands of people seeking encouragement and support beyond the walls of a counseling office. That meaningful beginning grew into Limitless Life, where online coaching and consultation brought hope and guidance to individuals nationwide.
As our impact grew, so did our vision. With more than 100 years of combined experience among our team, Limitless Life Counseling was created to offer truly comprehensive support for our community. Today, we serve individuals locally and across the country through counseling, life coaching, support groups, intensive outpatient programs, educational workshops, mental wellness trainings, and so much more.
At Limitless Life Counseling, we believe deeply in the worth and potential of every person we serve. We embrace the powerful connection that forms when people feel seen, heard, and valued; when care is given and received without judgment; and when relationships become a source of strength, healing, and transformation. As Brené Brown taught, this is the energy that fosters growth and allows people to thrive. Living “Limitlessly” is about discovering who you are, reclaiming your power, and stepping fully into the life you are meant to live.
We chose the name Limitless Life because that is our mission, our heart, and our purpose, to walk with you as you grow, heal, and move forward without limits. We are honored by the trust our clients place in us, and we are committed to providing outstanding, compassionate care every step of the way.
Our Services
Limitless Life Counseling proudly offers a full spectrum of mental health services for individuals, families, children, adolescents, men, women, and couples. Our licensed clinicians bring more than 100 years of combined experience and specialize in a wide range of therapeutic approaches, including:
Cognitive Behavioral Therapy (CBT)
Play Therapy
Client Centered Therapy
Eye Movement Desensitization and Reprocessing (EMDR)
Trauma Focused Cognitive Behavioral Therapy (TF-CBT)
Individualized Treatment Planning
Eclectic Psychotherapy Approaches
In addition, we provide comprehensive case management and psychotropic medication management through our medical doctor, ensuring that each client receives the full support they need for their mental health and emotional well-being.
As our impact grew, so did our vision. With more than 100 years of combined experience among our team, Limitless Life Counseling was created to offer truly comprehensive support for our community. Today, we serve individuals locally and across the country through counseling, life coaching, support groups, intensive outpatient programs, educational workshops, mental wellness trainings, and so much more.
At Limitless Life Counseling, we believe deeply in the worth and potential of every person we serve. We embrace the powerful connection that forms when people feel seen, heard, and valued; when care is given and received without judgment; and when relationships become a source of strength, healing, and transformation. As Brené Brown taught, this is the energy that fosters growth and allows people to thrive. Living “Limitlessly” is about discovering who you are, reclaiming your power, and stepping fully into the life you are meant to live.
We chose the name Limitless Life because that is our mission, our heart, and our purpose, to walk with you as you grow, heal, and move forward without limits. We are honored by the trust our clients place in us, and we are committed to providing outstanding, compassionate care every step of the way.
Our Services
Limitless Life Counseling proudly offers a full spectrum of mental health services for individuals, families, children, adolescents, men, women, and couples. Our licensed clinicians bring more than 100 years of combined experience and specialize in a wide range of therapeutic approaches, including:
Cognitive Behavioral Therapy (CBT)
Play Therapy
Client Centered Therapy
Eye Movement Desensitization and Reprocessing (EMDR)
Trauma Focused Cognitive Behavioral Therapy (TF-CBT)
Individualized Treatment Planning
Eclectic Psychotherapy Approaches
In addition, we provide comprehensive case management and psychotropic medication management through our medical doctor, ensuring that each client receives the full support they need for their mental health and emotional well-being.
Salary : $22 - $24