What are the responsibilities and job description for the Customer Service Representative position at Limelight Media LLC?
NOT YOUR AVERAGE CUSTOMER SERVICE JOB!!!
ENTRY LEVEL position in a SUPER COOL ENVIRONMENT with UPWARD MOBILITY... Does it get much better than that? Im looking who's ready to join a team where you instantly have 40 friends and a community that is focused on getting better every day. I do warn you, we like to have a lot of fun but we work very hard.
The Student Supervisor is responsible for guiding and supporting students throughout their online program journey. This role combines student success coaching, outreach, and event coordination to ensure students remain engaged, accountable, and on track to complete their program. The ideal candidate is personable, organized, and proactive — someone who enjoys connecting with people and helping them achieve their goals.
Responsibilities:
Student Engagement & Support:
- Serve as the primary point of contact for assigned students.
- Conduct regular phone calls, video meetings, and check-ins to track progress and offer guidance.
- Motivate and hold students accountable to course milestones and completion timelines.
Program Progress Tracking:
- Monitor student activity, attendance, and performance through the online platform.
- Identify at-risk students and implement action plans to re-engage them.
- Maintain accurate records and reports of student interactions and progress.
Event Planning & Community Building:
- Organize and host in-person and virtual events to strengthen student community and engagement.
- Support onboarding sessions, workshops, and celebrations related to student success.
Communication & Coordination:
- Collaborate with internal departments to streamline student experiences.
- Provide feedback to program leaders on student needs, trends, and areas for improvement.
- Communicate updates, deadlines, and program information clearly to all students.
Qualifications/Requirements:
- At least 1 year of Customer Service experience.
- Ability to work closely with students and provide effective support and guidance.
- Proficiency in technology: Gsuite, Zoom, CRM systems
- Strong organizational and communication skills.
- A proactive and solution-oriented mindset.
- Preference: Prior experience in a mentoring or coaching role is a plus, or working with a successful mentor or coach's delivery.
Our Purpose:
- To develop and market products that help individuals to grow in multiple facets in life.
- To Increase awareness and skill sets for the public we serve.
- To make a significant difference in the quality of life of people not reaching their potential and those often left behind.
- To produce and develop Millionaire closers.
By applying, you will show that you are committed to being a SUCCESS, and your success is important to us. I believe in supporting our clients and helping associates achieve their financial goals.
The position is Full Time (Onsite) between the hours of 8:00AM - 5:00PM PST Monday through Friday.
About Mike Barron & Limelight Media LLC:
My name is Mike Barron and I am the founder of Limelight Media, a leading online coaching and sales training academy. Many of our students are seeking career change and or looking to acquire high-ticket skill sets so as to achieve career advancement and financial freedom. We are leaders in the online coaching industry and have receipts of multiple “Two Comma Club” Awards.
I'm really active on social media (Check out my IG and TikTok @TheMikeBarron1) and "influence" is a cornerstone of our operation. We create daily content, record coaching calls, case studies, short films, etc... The culture is fast-paced, raw, and fun... I was a former school President in my last job in 2013, and let's just say I'm Far (far) removed from that corporate-type environment. You can learn more about our community here: https://www.youtube.com/watch?v=LdqINft4osw&t=75s.
A CULTURE LIKE NO OTHER!
Limelight Media has a culture like no other! Our mission is to spread positivity and create an uplifting environment for all of our employees. We offer a Disneyland-like experience for everyone we engage with - employees, students, business partners and anyone else we come into contact with. At our facility you will find a fun atmosphere that consists of energetic employees, arcade games, basketball hoops, food and drinks, 85 inch TVs and more! Come be a part of something great!!!
Limelight Media offers many packages that teach personal awareness, sales techniques, skills to become a master closer, and how to become the best version of yourself!
Limelight Media LLC is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.