What are the responsibilities and job description for the Part-time Customer Service Representative/Advertising Support position at Limelight Communications?
Limelight Communications, Inc. is looking for a dependable, organized, and personable Part-Time Customer Service Representative / Advertising Support team member. This is not a sales position.
Limelight Communications is a local publishing and marketing company that produces the Your Hometown Voice network of community newspapers in five area communities, along with Experience Health Magazine and 50 Plus News & Views. We work closely with local businesses, organizations, and community leaders to help them connect with the communities they serve.
About the Position
In this role, you will work directly with our advertising customers on a monthly basis to make sure their advertisements are current, accurate, and ready for publication. You'll build relationships with local business owners and advertising contacts while helping coordinate ad changes, new advertisements, and other customer requests.
This is a great opportunity for someone who enjoys working with people, is organized and detail-oriented, and is comfortable working with computers and Microsoft Office.
What We're Looking For
We're looking for someone who is friendly, confident, dependable, and comfortable talking with people.
The right person will:
- Be comfortable picking up the phone and contacting customers on a regular basis.
- Enjoy developing positive relationships with local business owners and advertising customers.
- Be friendly and professional when communicating by phone and email.
- Be comfortable asking questions and gathering the information needed to complete a customer's request.
- Be organized and able to keep track of multiple customers and deadlines.
- Pay close attention to details and take pride in getting things right.
- Be willing to learn our publications, customers, and internal processes.
- Take initiative and follow through without needing constant supervision.
- Be a team player who is willing to help wherever needed.
You don't need to be a salesperson to succeed in this position. However, you should be comfortable initiating conversations with customers and building relationships with the businesses we serve.
Responsibilities
- Contact advertising customers each month to confirm their advertising needs and determine whether changes are needed.
- Communicate with advertisers regarding ad updates, revisions, and new advertisement requests.
- Gather information, photos, logos, and other materials needed for advertisements.
- Follow up with customers to make sure requested changes and approvals are completed by publication deadlines.
- Maintain accurate customer and advertising records.
- Communicate customer requests to our graphic design and production team.
- Assist with proofreading advertisements and checking them for accuracy.
- Provide friendly, professional customer service to our advertisers.
- Assist the Office Manager with various clerical and administrative duties.
- Assist with filing, data entry, correspondence, and other general office responsibilities as needed.
- Perform other duties that help keep our office and publications running smoothly.
Qualifications
- Excellent communication and customer service skills.
- Strong organizational skills and attention to detail.
- Comfortable communicating with customers by phone and email.
- Proficient in Microsoft Word, Excel, and Outlook.
- Comfortable learning new software and computer systems.
- Ability to manage multiple customers, requests, and deadlines.
- Able to work independently and follow through on assignments.
- Dependable and punctual.
- Previous customer service, office, advertising, publishing, or administrative experience is helpful but not required.
Why Join Our Team?
You'll have the opportunity to work with a local company that is actively involved in the communities we serve. This position offers regular interaction with local business owners and organizations and provides a variety of customer service, advertising, and office responsibilities.
If you are friendly, organized, dependable, and enjoy working with people, we'd like to hear from you!
Pay: $17.00 per hour
Expected hours: No more than 20.0 per week
Work Location: In person
Salary : $17