Manager, Program Delivery and Alignment

Job Purpose

The Manager, Program Delivery and Alignment is a strategic partner to Program Leadership, responsible for coordinating and optimizing program delivery across the portfolio from program ideation to program sunset. This role leads the program lifecycle process and acts as a critical bridge between Programs, Team Services, and Program Support teams to streamline operations, improve processes, and ensure alignment between strategy and execution. The Manager, Program Delivery provides insights and supports to implement the Program Portfolio Roadmap and achieve the Program Leader’s Vision for helping our kamali’i (beneficiaries) thrive. This position removes blockers to evidence-based decision making and ensures that the right stakeholders are involved at the right time to support successful change management and timely decision-making. This is a highly collaborative role that will involve managing a range of projects and balancing the needs of the portfolio with the broader LT organization.

Essential Responsibilities

Program Portfolio Delivery Support

• Translate the Program Leader’s Vision into an executable roadmap, with clear identification of resource needs, expected benefits, major risks, and dependencies impacting other teams.
• Facilitate collaboration events (e.g., sprint planning, stand-ups, retrospectives, focus groups) to support program teams in delivering high-quality youth programs and services.
• Manage delivery timelines, backlogs, and dependencies across multiple initiatives.
• Partner with Program Leadership to ensure planned work is aligned with strategic goals and youth needs.
• Analyze feedback from youth, staff, and partners to inform program portfolio decisions.
• Identify portfolio risks, challenges, and opportunities to ensure smooth program deliveries.
  
  

Team Leadership & Collaboration

• Foster a culture of trust, collaboration, and continuous improvement.
• Remove blockers and enhance team performance through servant leadership.
• Connect program outcomes to organizational success for senior leadership.
• Coordinate with cross-functional teams (IT, Finance, Risk, etc.) for smooth program implementation.
  
  

Stakeholder Engagement

• Engage stakeholders to co-design youth-centered programs and services.
• Communicate progress, risks, and outcomes clearly and consistently.
• Ensure lived experiences and youth feedback shape program delivery.
  
  

Continuous Improvement

• Lead the program lifecycle process.
• Identify and address operational gaps to improve efficiency and outcomes.
• Support teams in using data and feedback loops to refine services and measure impact.
• Promote the use of youth voice to identify improvements through feedback loops, testing, and engagement.
• Monitor metrics to inform decisions and drive results (e.g., kamali’i satisfaction, referrals).
• Develop and optimize systems and workflows that support program planning, development, launches, and sunsets.
  
  

Other Duties

• Contribute to LT’s success by accepting new assignments, helping team members, learning new skills, and striving to improve team and organization results.
• Able to work flexible hours, including nights and weekends, to meet key deadlines.
• Able to travel as needed.
  
  

Qualifications

• Bachelor’ degree in education, business, public administration, social work or other relevant field OR equivalent experience. Master’s degree preferred. Relevant certifications in project management, change management, Lean process improvement, and/or product management a plus.
• 5 years of experience in program delivery, project management, or operations, with at least 3 years in a flexible environment or Human Services-related organization preferred.
• Strong facilitation and coaching skills to lead with influence and build consensus to drive change.
• Demonstrated ability to communicate with diverse groups, ranging from executives to front-line staff.
• Strong track record of solving business problems, seeking/using data insights to improve the organization, managing stakeholders, and managing large-scale change in organizations required.
• Must be able to thrive in a dynamic, fast-paced environment, pivoting when necessary while promoting stability and focus to achieve clear outcomes.
  
  

LT strongly believes in hiring individuals reflective to the community it serves, including lived experiences, striving for representative diversity among its staff.

Job Competencies

• Strategic thinker with a bias for action.
• Able to navigate ambiguity and drive clarity and transparency around solutions and/or next steps.
• Demonstrate accountability for one’s actions and decisions to ensure alignment with organizational goals and kamaliʻi needs and wants.
• Effectively cultivate and manage relationships with diverse groups at all levels to arrive at decisions and deliver results. Promote a positive work environment to strengthen teaming and continuous improvement.
• Listen actively and value others' opinions to create an environment of mutual respect and understanding, using diverse perspectives to find innovative solutions.
• Exhibit the highest level of ethical behavior, integrity, and social responsibility. Uphold and embody LT values.
• Convey and receive information and ideas clearly. Provide and seek constructive feedback from all levels of teammates, including the executive team. Demonstrate strong written, oral, and listening skills.
• Respect and relate well to people from varied backgrounds, remaining sensitive to group differences.
• Ability to perform well under pressure and stay calm and composed when faced with challenging situations.
  
  

Organizational Values

• Aloha: awareness and approach to the work with compassion, empathy, and kindness.
• ‘Imi Na’auao: a constant desire for seeking knowledge; lifelong learner.
• Po’okele: desire to perform in excellence.
• Wiwo’ole: maintain a courageous, brave, and fearless mindset.
• Pono: understand the appropriateness of time, place, reason, people, and tools
• Kuleana: bring a deep sense of responsibility and accountability
  
  

Travel Requirements

In alignment with our organizational competencies of Alu Like i ka Hana (Teamwork) and Hoʻomau i ka ʻImi Naʻauao (Continuous Learning and Improvement), this position will require occasional travel across the island, inter-island, and out-of-state depending on the needs of the team and the organization. While travel may not always be a need, the ability to travel when required remains a crucial aspect of this position to successfully contribute to our concerted efforts to carry out our Queen’s legacy. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

Mental And Physical Demands

Perform light physical work, including climbing, stooping, kneeling, crouching, reaching, and lifting weight of up to 25 pounds. Exposed to outdoor climate and diverse terrain.

Terms And Conditions Of Employment

As a condition of employment, employee will be subject to LT’s policies and procedures.

Job Title: Manager, Program Delivery and Alignment

Reports to: Managing Director, New Initiatives

FLSA Status: FT; Exempt

Aligned Executive: VP & Chief Operations Officer

Kīpuka: Liliʻuonamoku

Department: New Initiatives

Liliʻuokalani Trust is an Equal Opportunity Employer. We strive to recruit, train, and retain innovative talent from a diverse candidate pool. All employment decisions will be based on merit, competence, performance, and business needs. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, religion, ancestry, genetic information, citizenship, marital/civil union status, arrest and court record, domestic or sexual violence victim status, credit history, disability or veteran/military status or other applicable legally protected characteristics.