Manager, Internal Communications

Job Purpose

Under the leadership of the Managing Director, Strategy and Communications, the Manager, Internal Communications supports the development of and oversees the internal communications strategies, channels and methods that advance LT’s objectives.

Essential Responsibilities

Responsible for managing LT’s internal communications channels.

• All-staff meetings:
• Develop and execute strategies and tactics for the content and delivery of monthly org-wide meetings.
• Plan the flow, content, strategize on how this connects to engagement.
• Employee Intranet:
• Serve as the lead business owner of the employee intranet including updating content, technical support, and working with departments on their internal messaging and content.
• Ensure content is aligned and consistent.
• Send out digests of key content to keep teammates engaged and informed.
• Leadership meetings:
• Develop a meeting strategy for executives and other senior leaders that supports teammate engagement and clear messaging.
• Take feedback from across the organization to understand the frequency and desired content to ensure teammates are heard.
• Internal messaging:
• Support the creation of internal messaging campaigns to clearly communicate goals, initiatives and outcomes, and to support employee engagement.
• Draft talking points and other aligned messaging for leaders and teams, to support in communicating their value propositions.
• Build strong internal relationships.

Reporting

• Edits and proofreads internal and external reports
• Supports the Managing Director, Strategy and Communications and Program leadership in developing narratives to communicate the impact of LT’s work.
• All other duties as assigned. Contributes to the Trust’s success by accepting new assignments, helping team members, learning new skills, and striving to improves team and organization results.
  
  

Qualifications

Skills

• Outstanding writing skills
• Strong analytical skills with the ability to synthesize a high volume of complex information and simplify it for communications purposes.
• Strong confidence and competence in public speaking. The successful candidate must be comfortable with frequent public speaking.
• Excellent listening skills
• Strategic thinker with the ability to align communication plans with organizational priorities
• Comfortable managing up
• Skilled in communicating during organizational transitions
• Experience with or willingness to learn an internal employee communications platforms.
• Ability to work under tight deadlines and manage multiple priorities.
• Proficiency in digital communication tools and analytics
  
  

Experience

• Minimum three years of experience in either a communications, public relations, strategy, or similar role.
• Bachelor’s degree, master’s preferred.
• At least two business writing samples required.
  
  

Organizational Competencies

• Alignment with Queen’s legacy: Understanding and appreciation of Queen Liliʻuokalani’s story, her legacy and the Hawaiian Culture is foundational to staff’s commitment to working with our Hawaiian children, families, and communities. Demonstrates respect for and appreciation of Hawaiian values history, and culture, understanding its implication in one’s work, in fostering meaningful relationships, and in embracing the community served
• Hoʻomau i ka ʻmi Naʻauao (Continuous Learning and Improvement): Committed to creating and reinforcing an environment of continuous learning and improvement
• Hoʻike i na Manaʻo Pono (Effective Communication): Communicates with those we serve and each other in a consistent manner that results in mutual understanding, harmony, and action.
• Noʻonoʻo loi (Critical Thinking and Problem Solving): Actively and skillfully understands, conceptualizes, applies, analyzes, synthesizes, and/or evaluates information and develops and supports fact-based analyses and recommendations
• Hoʻo kumu aʻe or ʻImi hakuhia (Innovation): Identifies and integrates creative ideas into new or existing services and promotes effective problem-solving
• Pilina Hoʻohana a me ka Hana Hilinaʻi (Building Relationships and Creating Trust): Manages relationships to create optimal opportunities and move the organization forward
• Alu Like I ka Hana (Teamwork): Works cooperatively and collaboratively with others throughout the organization in alignment with the organization's objectives
• Hoʻonui I ka ʻIke (Capacity Building): Encourages personal growth by exhibiting trust and a belief in the capacity of others
  
  

Job Title: Manager, Internal Communications

Reports to: Managing Director, Strategy and Communications

FLSA Status: FT Exempt

Aligned Executive: Vice President and Chief Financial Officer

Kīpuka: Liliʻuonamoku

Department: Strategy and Communications

Liliʻuokalani Trust is an Equal Opportunity Employer. We strive to recruit, train, and retain innovative talent from a diverse candidate pool. All employment decisions will be based on merit, competence, performance, and business needs. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, religion, ancestry, genetic information, citizenship, marital/civil union status, arrest and court record, domestic or sexual violence victim status, credit history, disability or veteran/military status or other applicable legally protected characteristics.