What are the responsibilities and job description for the Housekeeping Attendant position at Lightwell Hotel & Spa?
The Lightwell Hotel Spa is preparing to open in mere weeks officially. We are excited to onboard a service-oriented and community-minded team to this location. To provide the cleanest possible presentation for a guest, allowing them to relax into their space without any concern. Housekeeping attendants are responsible for maintaining the cleanliness of guest units, stocking supplies, reporting maintenance issues, and keeping common area spaces clean.
RESPONSIBILITIES
- Able to organize time and physical labor to clean a space within a specified timeframe.
- Responsible for using sanitizers and cleaning solutions to specification, ensuring the proper cleaning of the space and room assigned.
- Cleans all assigned rooms and common spaces to the property standard, accepts feedback from the auditor, and makes any corrections necessary.
- Cleans each surface with attention to detail, making sure that each space is complete before moving on.
- Stocks and maintains housekeeping carts and storage rooms.
- Responds to special requests from guests to ensure the room is prepared for their arrival, including but not limited to extra towels, additional bedding, changes to furniture arrangements, and more.
- Greets guests warmly as they pass by, interacting with them by smiling as they move throughout the hotel. Providing friendly, professional, and courteous service to guests.
- Reporting maintenance issues promptly, such as damage, light bulbs, or other concerns about each space.
- Handling left behind items appropriately in accordance with our lost and found policy.
- Team-oriented, works all scheduled shifts, and covers shifts as needed in support.
- Demonstrates a safety-first attitude towards guests and their well-being, adhering to all hotel safety and security policies.
- Cross-trains in other departments to offer support when needed. Employees are from various departments within the hotel.
- All other duties as scheduled and assigned throughout the day.
QUALIFICATIONS AND EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable a candidate with a disability to perform the essential functions of this job.
- One year of experience in hospitality or a related role is preferred.
- Flexibility in hours worked and changes to the seasonality of the position.
- Adept in problem-solving with critical thinking skills to identify issues, analyze options, and make informed decisions
- Must remain calm under pressure and find creative solutions, which is crucial for effectively addressing unexpected situations.
- Able to follow instructions and procedures given verbally or in writing (accommodation for language available).
- Attention to detail, notices minor issues, doesn’t miss dirt or sand, and understands the specificity of that detail.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to pour out measurements and weights for chemicals.
Physical Requirements
- Exert up to 40 lbs. of force occasionally, and/or up to 10 lbs. of force frequently or constantly. Able to lift up to 25 lbs. consistently. Able to carry, push, pull or otherwise move objects.
- To stand and walk for six to eight hours at a time.
- Kneel, crawl, and bend over at the waist and reach the floor.
- Reach overhead and maneuver arms above head, reaching, pulling, and pushing.