We are seeking an experienced Operations Manager (Hotel Manager) to oversee the daily operations of housekeeping and front desk for Lightwell Hotel Spa in Hood River, OR. The ideal candidate will be responsible for managing staff, training and development, ensuring guest satisfaction, and maximizing profitability.

Responsibilities:

• Manage all aspects of hotel operations, including front desk, housekeeping, maintenance, and common-area attendants.
• Develop and implement policies and procedures to ensure efficient and effective operations.
• Hire, train, and supervise a diverse team to provide excellent customer service and maintain high standards.
• Monitor and analyze financial performance, including revenue, expenses, and profitability.
• Ensure compliance with all health, safety, and licensing regulations.
• Handle guest inquiries, concerns, and complaints professionally and in a timely manner.
• Collaborate with sales and marketing teams to drive revenue and occupancy.
• Work closely with FNB and Spa to ensure seamless communication and consistent style for smooth operations.
• Maintain a positive working relationship with vendors, suppliers, and other partners.

Qualifications:

• 2 - 5 years of previous experience in hotel management or a related field.
• Strong leadership and communication skills.
• Attention to detail and understanding of the following policy and procedure
• Excellent organizational and time management abilities.
• Knowledge of hotel operations, including front desk and housekeeping.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• A bachelor's degree in hospitality management or a related field is a plus, but not required.
• Spanish-speaking a plus