What are the responsibilities and job description for the Onboarding Specialist position at Lightspeed Voice?
Represent the company professionally in all internal and external interactions. Contribute ideas and participate in initiatives supporting company goals.
Come work at one of the best and fastest growing companies in Sarasota County!
Lightspeed Voice is an award-winning hosted VoIP provider that provides our enterprise-grade communication platform to businesses across the country. We’re looking for smart, hardworking people to join our team and be a part of our growth and success.
Lightspeed Voice is now recruiting a hands-on contributor to join our team as an Onboarding Specialist. The Onboarding Team is core to Lightspeed Voice’s products, and Onboarding Specialists are technical experts who set our customers up for success on their communications platforms.
The core of your role will be centered around phone communication with customers and external platform support teams in order to get profiles fully set up. Identify key customer contacts and connect them with the appropriate Lightspeed Voice resources.
Primary Responsibilities:
- Liaise between each customer and internal teams to facilitate completion of onboarding.
- First point of contact for customers after sales for the first 30 days, to set up and instruct use of our products and support structure.
- Monitor and encourage customer engagement throughout the Onboarding period.
- Act as the first point of contact to rectify any customer questions or concerns during the onboarding period.
- Identify at-risk customers and make every effort to rectify progress.
- Coordinates and executes onboarding related activities for clients.
- Manages new client onboarding via direct contact, phone, email.
- Provide phone and email technical expertise on the software applicable to the client.
- Tracks onboarding tasks against a schedule and coordinates with internal staff to ensure goals are met on a timely basis.
Required Qualifications:
- High School Diploma required. BA or BS preferred.
- 1 years of Customer Onboarding, Networking, VoIP telephony, Trouble Shooting, Customer Service, or Call Center experience.
- Excellent written and verbal communication skills. (in-person, written, and phone).
- Strong interpersonal skills and the ability to build rapport with clients.
- Must be well organized.
- A persistent, resilient, and goal-oriented mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Professional and friendly customer service demeanor.
- Proficiency in Microsoft Excel, Outlook, and Word; comfort with paperless workflows.
- Team-oriented attitude with a willingness to learn.
Preferred Qualifications:
- Entrepreneurial approach that builds and nurtures strong and lasting relationships both internally and externally.
- Self- initiative with the desire to go above and beyond to delight customers.
- Propose solutions and strategies to business challenges.
- Engage and participate in the exchange of best practices across not just the Onboarding team, but the entire company.
Work Environment and Physical Requirements:
- Represent the company professionally in all internal and external interactions.
- Contribute ideas and participate in initiatives supporting company goals.
- Perform office-based work requiring extended periods of computer use.
- Occasional lifting and moving of office supplies and materials, up to 50lbs.
- Ability to sit for long periods of time and utilize a computer for extended periods of time
Lightspeed Voice offers competitive compensation based on experience. We also offer comprehensive benefits including 100% employer paid health, dental, and vision insurance and paid vacation time.
* Candidates MUST be willing and able to complete a background check
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
- Software troubleshooting: 1 year (Preferred)
- Computer networking: 1 year (Preferred)
- VoIP: 1 year (Preferred)
Location:
- Nokomis, FL 34275 (Preferred)
Work Location: Hybrid remote in Nokomis, FL 34275
Salary : $24