What are the responsibilities and job description for the Field Service Engineer position at Lightship?
Overview
Lightship is the first American all-electric recreational vehicle manufacturer currently developing an aerodynamic, battery-powered trailer for the electric age. As the macro transition to an all-electric transportation ecosystem accelerates, Lightship is bringing the increased convenience and superior performance that electrification offers to a pastime enjoyed by over 11 million American families.
Honoring Diverse Perspectives
Lightship is committed to hiring and developing top talent from diverse backgrounds. We believe representing and supporting diverse groups is key to the success of our team members, customers, shareholders and the achievement of our mission and vision. We operate in a collaborative environment with a flat organizational structure and expect a high degree of integrity, autonomy and creativity from all members of the team.
About the Role
As Field Service Engineer at Lightship, you will play a critical role in supporting our groundbreaking all-electric RV trailer fleet. Reporting to the Director of Service within our Operations organization, you'll serve as the primary technical resource for our customers while helping to build our service infrastructure from the ground up. This role combines hands-on technical problem solving with strategic service development in a fast paced, growth-oriented environment.
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Serve as the primary technical support resource for our customer fleet, diagnosing and resolving complex issues with our all-electric RV systems
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Travel to provide on-site customer support across various US locations
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Develop and document service procedures, troubleshooting guides, and repair protocols for electric drivetrain, battery systems, and RV components
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Collaborate with engineering and manufacturing teams to identify and implement product improvements based on field experience
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Build and maintain relationships with customers, providing exceptional technical support and collecting valuable feedback to share within the organization
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Create a knowledge base of common issues and solutions to support scalable customer service
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Analyze service data to identify trends and recommend preventive measures
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Assist in establishing service center requirements and dealer service capabilities
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Contribute to the development of remote diagnostic tools and procedures
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Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related technical field, or equivalent practical experience
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3 years of experience in a technical role, preferably with electric vehicles, RVs, or complex electromechanical systems
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Hands-on experience with electromechanical test equipment and tools
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Excellent problem solving skills with the ability to troubleshoot complex, multidisciplinary issues with little or no oversight
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Strong communication and documentation skills with the ability to explain technical concepts and issues to a wide audience from engineering leaders to customers and non-technical staff
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Willingness and ability to travel extensively (up to 70-80%) for the first 6-12 months, with ongoing travel requirements thereafter. Expect travel to decrease to 30-40% as service organization and network scales.
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Strong understanding of high voltage electrical systems, battery technology, and power electronics
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Experience with ECU troubleshooting and maintenance tools including CAN bus communication and firmware updating tools and methods
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Demonstrated experience with diagnostic tools and procedures for electrical and mechanical systems
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Background in product development or manufacturing of complex electromechanical systems
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Familiarity with service parts management and logistics
Lightship compensation consists of the yearly salary above plus equity, which gives you a stake in the company.
Employee Benefits & Philosophy - Applies to Full Time Employees only
- Healthcare, Dental, Vision
- 401k
- Flexible Paid Time Off - that we actually want you to use!
- 13 Company Holidays: 8 throughout the year the company observes a week of scheduled downtime during the end of the year, allowing all employees to enjoy a break
- 12 weeks paid parental leave
- Yearly LightTrip stipend for an RV trip &/or professional development opportunities
Lightship offers all of its full time employees and their dependents full benefits including health, dental and vision insurance. We are on a mission to create a more healthful all-electric experience for a pastime that millions of families enjoy and believe strongly that our team should not have to worry about quality healthcare for themselves or their loved ones along the way.
Salary : $80,000 - $100,000