What are the responsibilities and job description for the Laser Field Service Engineer position at LaserAway?
Laser Field Service Engineer
Compensation: $85,000–$90,000 annually
Location: Norther California - Bay Area Territory-based (8 clinic locations)
About the Role
LaserAway is seeking a skilled Laser Field Service Engineer to maintain, troubleshoot, and optimize our laser equipment across a multi-location territory. You'll be the critical link between our clinical teams and operational excellence, ensuring equipment reliability and clinic readiness.
What You'll Do
Manage laser maintenance and repairs across 8 clinic locations and 100 medical devices
Respond promptly to service tickets and on-call issues, with flexibility for after-hours support
Lead new clinic equipment setup and validation to meet launch deadlines
Perform preventative maintenance, diagnostics, and parts inventory management
Coordinate with third-party vendors and troubleshoot complex electrical/optical issues
Communicate proactively with clinic teams on equipment status and repair timelines
Create and submit weekly equipment reports
What We're Looking For
4 years of hands-on experience in laser, biomedical, electrical, HVAC, or similar technical field
Strong electrical safety knowledge and troubleshooting skills
Excellent time management, problem-solving, and communication abilities
Valid driver's license and clean driving record
Ability to lift 50 lbs, climb 8-ft ladders, and stand for extended periods
Flexibility to work evenings, weekends, and occasional travel (up to 5 days)
Proficiency with email, spreadsheets, video conferencing, and ticketing systems
Incentives and Benefits:
LaserAway offers a generous pay structure with additional earning potential through performance review. Additional benefits include (but not limited to):
Healthcare benefits
Dental, Vision, and 401(k)
Paid Time Away (PTA)
Generous employee discounts
Cell Phone Allowance
Disclaimer:
This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an Equal Opportunity Employer.
Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
The Employer retains the right to change or assign other duties to this position.
IND1
Salary : $85,000 - $90,000