What are the responsibilities and job description for the Case Manager position at LIGHTSHARE BEHAVIORAL WELLNESS & RECOVERY?
SUMMARY: Identifies client’s needs by assessing client situation and availability of resources
EDUCATION REQUIREMENTS: High school diploma or equivalent with counseling experience and/or college course work in psychology or related field
SPECIAL SKILLS: Basic knowledge of substance abuse treatment; working knowledge of community resources; advocating skills; strong people skills to provide excellent internal and external customer service
POSITION DUTIES:
- Coordinates planning services available to client by interviewing client, assessing needs and goals of client, assisting client in completing applications; link service system to client to meet and obtain basic human needs; arranges for appropriate transportation.
- Educates client by explaining program requirements, options, interpretations, and determinations.
- Monitors service delivery by follow-up interviews with client and/or provider source.
- Provides emergency/crisis intervention services by referring client to other appropriate programs.
- Maintains client records by documenting client’s situation and client’s own actions; accurately completes required paperwork procedures.
- Complies with federal, state and local legal requirements by studying existing and new legislation; informing management of needed actions.
- Maintains customer confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.
- Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation.
CORE COMPETENCIES
Demonstrates Dependability:
Arrives to work on time according to Lightshare Behavioral Wellness & Recovery policies.
Uses leave time according to Lightshare Behavioral Wellness & Recovery policies.
Completes documentation/paperwork and projects within deadlines.
Demonstrates Flexibility & Initiative:
Assumes additional responsibilities and a willingness to assist colleagues.
Works different shifts when necessary.
Recommends program changes and improvements.
Demonstrates Teamwork:
Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals.
Attends and participates in required staff meetings and agency-wide committees.
Receptive to direction and feedback from supervisor
Demonstrates Professionalism:
Conducts self in a professional manner with colleagues, peers, and persons served.
Recognizes the rights of persons served; and will protect persons served privacy at all times by following Lightshare Behavioral Wellness & Recovery, State, and Federal mandated privacy procedures and regulations.
Adheres to Lightshare Behavioral Wellness & Recovery Code of Ethics at all times.
Complies with all agency policies and procedures, laws, and regulations under which Lightshare operates.
https://info.flclearinghouse.com/
Lightshare Behavioral Wellness & Recovery, Inc. is an equal opportunity employer. We are dedicated to ensuring a safe and secure environment for our staff and clients. To assist in achieving that goal, we conduct background investigations for all prospective employees. FSOS also conducts pre-employment drug screening (to include medical marijuana) as a Drug Free Workplace pursuant to the Drug Free Workplace Program under Florida's Workers' Compensation Law.