What are the responsibilities and job description for the Customer Success Manager position at Lightricks?
Lightricks is an AI-first company creating next-generation content creation technology for businesses, enterprises, and studios with a mission to bridge the gap between imagination and creation. At our core is LTX-2, an open-source generative video model, built to deliver expressive, high-fidelity video at unmatched speed. It powers both our own products and a growing ecosystem of partners through API integration.The company is also known globally for pioneering consumer creativity through products like Facetune, one of the world's most recognized creative brands, which helped introduce AI-powered visual expression to hundreds of millions of users worldwide. We combine deep research, user-first design, and end-to-end execution from concept to final render to bring the future of expression to all.What you will be doing:Own and manage a major holding company client, serving as the primary point of contact across multiple brands, teams, and stakeholdersLead onboarding, implementation, and ongoing partnership expansion within complex agency structuresOversee high-volume influencer marketing campaigns end-to-end, from strategy and creative direction through execution, reporting, and optimizationAct as a trusted advisor to agency and brand partners by deeply understanding client goals and proactively guiding them toward successProvide strategic recommendations, creative insights, and hands-on account management in a fast-paced, agency-style environmentCollaborate with creators and clients to shape compelling campaign concepts and creative directionMonitor campaign performance, customer satisfaction, and retention, identifying risks and resolving issues swiftlyIdentify growth and upsell opportunities and support account expansion within the holding companyPartner cross-functionally with product, revenue, and partnerships teams to advocate for customer needs and influence product improvementsYour skills and experience:4–5 years of experience in customer success, account management, or client servicesStrong agency background, with experience navigating fast-paced environments, complex stakeholder relationships, and creative marketing workflowsProven ability to manage multiple high-velocity campaigns simultaneouslyDirect experience in influencer marketing and the creator economyExceptional communication, relationship-building, and stakeholder management skillsHighly organized with strong prioritization and execution capabilitiesExperience using CRM and project management tools (Salesforce and Monday.com are a plus)Nice-to-HavesExperience working with enterprise clients or holding company structuresBackground in SaaS, tech, or AI-driven platformsExperience in creative strategy or digital marketingBenefits: Expected salary range is $85,000-$110,000. Actual compensation will vary based on a candidate's qualifications, experience, and other relevant factors.Stock options.Health/dental/vision with the majority of premiums paid by the company.401k with company match. (Up to 4%) $3,000 per year is provided for lunch.$1,000 Yearly Learning, Development, and Wellness budget.Work from home stipend.21 Days of PTO.Birthdays off! Take a free day off during your birthday month to celebrate.Talented teammates and a strong work culture supporting a healthy work-life balance.Why join us:We're here to push the boundaries of what's possible with AI and video - not for the buzz, but for the craft, the challenge, and the chance to make something genuinely new.We believe in an environment where people are encouraged to think, create, and explore. Real impact happens when people are empowered to experiment, evolve, and elevate together.At Lightricks, every breakthrough starts with great people and a collaborative mindset. If you're looking for a place that combines deep tech, creative energy, and zero buzzword culture, you might be in the right place.
Salary : $85,000 - $110,000