IT Service Desk Engineer I

LightPath Technologies – Orlando, Florida (Onsite)
Full-Time | Enterprise Technology Environment

Join a High-Performing IT Team Supporting Global Operations

LightPath Technologies is seeking a skilled and motivated IT Service Desk Engineer to join our corporate IT team in Orlando, Florida. This role is ideal for a hands-on technical professional who enjoys solving problems, supporting users, and working within a modern enterprise IT environment.

As a key member of the IT team, you will provide Tier 1 and Tier 2 support, manage endpoint deployments, support Microsoft 365 and identity services, and help maintain a secure and compliant technology environment aligned with Zero Trust security principles and CMMC Level 2 compliance requirements.

This position offers the opportunity to work closely with senior engineers, security professionals, and our managed services partner while developing deeper expertise across enterprise systems

What You’ll Do

End-User & Service Desk Support

• Serve as a primary technical contact for employee IT support requests.
• Troubleshoot and resolve hardware, software, and system issues across laptops, desktops, mobile devices, and peripherals.
• Deliver responsive, professional support while maintaining high service standards.
• Provide remote and onsite support using enterprise support tools.
• Escalate complex issues appropriately while maintaining ownership of resolution.

Endpoint Engineering & Device Management

• Configure, image, deploy, and support Windows-based endpoints.
• Manage the full device lifecycle including onboarding, upgrades, and decommissioning.
• Administer device management through Microsoft Intune.
• Maintain accurate asset tracking and device inventory.

Microsoft 365 & Identity Administration

• Provision and manage user access across Microsoft 365 and Entra ID (Azure AD).
• Support administration of Exchange Online, Teams, SharePoint, and OneDrive.
• Manage access control requests, MFA enrollment, and group permissions.
• Assist with identity lifecycle processes including onboarding and offboarding.

Security & Compliance

• Support endpoint security policies including encryption, MFA, and device compliance.
• Assist with security monitoring and incident identification.
• Work within a Zero Trust architecture environment.
• Contribute to CMMC Level 2 security compliance initiatives.

IT Operations & Documentation

• Utilize the ITSM platform to track incidents, service requests, and changes.
• Maintain accurate ticket documentation and operational records.
• Contribute to internal documentation and knowledge base resources.
• Support operational IT projects including hardware refresh cycles and software rollouts.

Collaboration

• Work closely with LightPath’s Managed Service Provider (MSP).
• Coordinate support activities and follow defined escalation procedures.
• Participate in on-call support rotation as part of the IT operations team.

Required Experience:

• 3–5 years of professional experience in IT support, service desk, or desktop engineering roles.
• Hands-on experience administering Microsoft 365 environments and Azure.
• Experience supporting Windows endpoints in enterprise environments.
• Working knowledge of Active Directory / Entra ID identity management.
• Experience working with ITSM ticketing systems.