Direct Care Supervisor - New Beginnings

Youth Services Operations Supervisor

Lead with purpose. Support with heart. Keep the mission moving.

This isn’t your average management role. You’ll be the go-to leader helping youth workers create safe, structured, and supportive environments for young people ages 0–18. Every day brings something different — coaching staff, solving problems on the fly, supporting youth programs, and making sure operations run smoothly behind the scenes.

If you thrive in fast-paced environments, love mentoring people, and can balance compassion with leadership, this role gives you the chance to make a real impact where it matters most.

What You’ll Actually Be Doing

• Leading and supporting a team of youth workers across residential programs
• Hiring, onboarding, training, and developing staff
• Coaching employees through challenges and celebrating wins
• Creating schedules and keeping daily operations running efficiently
• Reviewing documentation and ensuring compliance standards are met
• Jumping into problem-solving mode when unexpected situations arise
• Helping maintain safe, supportive, trauma-informed environments
• Participating in on-call rotations and helping cover urgent staffing needs
• Organizing team meetings that keep everyone informed and connected
• Supporting youth, families, and staff with professionalism and empathy

What Makes Someone Great in This Role

You’re:

• Calm under pressure
• Organized but adaptable
• A strong communicator and natural leader
• Comfortable making decisions in high-stress situations
• Passionate about helping youth and supporting teams
• Able to balance accountability with compassion

The Environment

This role takes place in residential youth settings including shelters, group homes, and detention facilities. It’s hands-on, active, and sometimes unpredictable. Some days are deeply rewarding. Some days are challenging. Every day matters.

Important Details

• Full-time schedule: Monday–Friday, 9 AM–5 PM
• Some evenings, weekends, or holidays may occasionally be needed
• Local travel required
• Must be comfortable transporting clients when necessary
• This is an in-person essential role (no remote option)

Why This Role Matters

Behind every successful youth program is a strong leader making sure staff feel supported, operations stay steady, and young people receive the care they deserve. This role helps make that happen every single day.

Required Education and Experience:

1. High School Diploma or equivalent.
2. Two (2) years of experience in youth services or residential care.

Preferred Education and Experience: 

1. Bachelor’s degree in human services or equivalent.
2. 6 months of proven supervisory experience.

Additional Eligibility Qualifications:

1. CPR/First Aid/AED certified.

Salary : $21 - $32