ServiceNow Technical Lead

Lighthouse Technology Services is partnering with our client to fill their ServiceNow Technical Lead position! This is an 6 month contract-to-hire opportunity and can be remote in the United States working east coast hours. This role will be a W2 employee of Lighthouse Technology Services.

What You'll Be Doing:

• Lead the transition of ServiceNow applications from implementation to production, ensuring stability, scalability, and long-term sustainability
• Take ownership of understanding, documenting, and rationalizing all existing ServiceNow implementations delivered by a third-party partner
• Serve as the technical authority, identifying gaps, inefficiencies, and non-scalable workflow designs—and proactively driving corrective action
• Partner closely with Product Management to translate business needs into clear, actionable ServiceNow solutions
• Provide solution options (e.g., multiple approaches with tradeoffs) to support informed decision-making
• Perform code reviews, QA oversight, and light hands-on development (~50% technical oversight / 50% leadership & stakeholder engagement)
• Guide the transition from vendor-led delivery to internal ownership and support model
• Act as the primary technical counterbalance to external partners, ensuring architectural integrity and best practices
• Collaborate across teams to ensure ServiceNow workflows, integrations, and custom applications are aligned with enterprise needs
• Mentor and develop junior talent (including interns), building internal ServiceNow capability and bench strength

What You’ll Need to Have:

• Proven experience leading end-to-end ServiceNow implementations, including transition to production and support
• Deep hands-on expertise with ServiceNow App Engine / Workflow Engine and custom application development
• Strong ability to evaluate and challenge existing technical solutions, particularly workflows and platform design
• Experience working alongside third-party vendors and the ability to hold them accountable to best practices and delivery standards
• Demonstrated ability to translate business requirements into technical solutions within ServiceNow
• Strong background in code review, QA processes, and platform governance
• Ability to operate as a technical lead without heavy day-to-day coding, while still being capable of contributing when needed
• Excellent communication skills, with the ability to engage assertively with stakeholders and partners
• High level of integrity, especially in representing certifications and experience (all certifications must be active and verifiable)

Nice to Have:

• Experience with AWS-based data platforms, including APIs, integrations, and data pipelines
• Exposure to or interest in Master Data Management (MDM) and how it integrates with ServiceNow
• Active ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) (must be current and verifiable)

Pay Range: $65-$70/hr

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