What are the responsibilities and job description for the Front Desk Staff position at Lighthouse resort Inn and suite?
Job Summary
We are looking for a friendly, reliable, and guest-focused Front Desk Associate to be the face of our hotel. This role is all about creating a welcoming first impression, delivering excellent customer service, and ensuring our guests have a smooth and enjoyable stay from check-in to check-out.
Key Responsibilities
- Greet guests warmly and provide a positive first impression
- Check guests in and out efficiently using the hotel’s property management system
- Answer phones, respond to emails, and assist with guest inquiries
- Handle reservations, room assignments, and payment processing
- Resolve guest concerns promptly and professionally
- Provide information about hotel amenities, policies, and local attractions
- Coordinate with housekeeping and maintenance to ensure room readiness
- Maintain a clean, organized, and professional front desk area
- Follow all hotel policies, safety procedures, and cash-handling guidelines
Qualifications & Skills
- Previous hotel or customer service experience preferred (but not required)
- Strong communication and interpersonal skills
- Friendly, professional, and calm under pressure
- Basic computer skills and ability to learn hotel systems
- Ability to multitask and problem-solve in a fast-paced environment
- Reliable attendance and flexible availability
Why Join Us?
- Fun, fast-paced work environment
- Supportive team atmosphere
- Employee discounts and perks
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Employee discount
Work Location: In person
Salary : $18