What are the responsibilities and job description for the Customer Service Representative (csr) position at Lighthouse auto glass?
The Customer Service Representative (CSR) plays a vital role in maintaining customer satisfaction by providing timely and effective support. Working within a small team of 1-5 members, the CSR primarily communicates through phone and email to handle inquiries, resolve issues, and ensure customers have a positive experience with the company’s products and services. This role focuses on addressing common concerns related to product information, order status, technical support, and billing or payments, without any travel requirements.
Responsibilities
- Provide prompt and accurate customer support via phone and email
- Resolve customer issues related to product information, order status, technical support, and billing
- Communicate effectively to manage customer inquiries and complaints
- Maintain thorough knowledge of products and services to assist customers efficiently
- Handle complaint escalation with professionalism and empathy
- Keep detailed and accurate records of customer interactions and transactions
Preferred Qualifications
- 3 years of experience in customer service
- Associate's Degree in Business or a related field
Salary : $20 - $25