Storage Engineer II

Lightedge is an enterprise-grade cloud services and colocation company focused on delivering reliable and scalable solutions for our customers’ most critical IT needs. We are currently seeking a Storage Engineer to join our fast-paced Cloud Operations team.

This is a hands-on engineering role, ideal for someone with solid experience in enterprise storage and virtualization technologies who thrives under pressure, works well independently, and can consistently deliver results. The right candidate must be capable of addressing customer cases quickly and accurately, adapting to rapidly shifting priorities, and participating in an on-call rotation.

We are looking for a self-starter with strong technical expertise, especially in IBM storage platforms, who can monitor and troubleshoot performance issues effectively in a high-load environment.

Responsibilities

• Maintain, support, and troubleshoot enterprise storage systems with a strong focus on IBM storage platforms (e.g., FlashSystem, Storage Insights, DS8000, etc.)
• Monitor and analyze storage performance using IBM Storage Insights, identifying and resolving bottlenecks or performance issues proactively
• Manage storage capacity and lifecycle planning to ensure platform scalability and reliability
• Handle incident tickets and service requests efficiently, with a focus on accuracy, quality and speed
• Execute regular maintenance, upgrades, and system health checks
• Participate in 24x7 on-call rotation and respond to after-hours incidents when required
• Document configurations, changes, resolutions, and standard operating procedures
• Collaborate with internal teams to execute projects, troubleshoot issues, and improve overall system performance
• Communicate technical issues clearly and effectively to both technical and non-technical stakeholders
• Other duties as assigned in a dynamic and high-demand environment
• Evening and weekend work may be required as part of regular duties
• Occasional travel to datacenter or office locations may be necessary
• Participation in 24/7 on-call rotation is expected
  
  

Requirements

• Bachelor’s Degree in IT, Computer Science, or related field (or equivalent industry experience)
• 3–5 years of experience in IT with a focus on enterprise storage systems
• Must have hands-on experience with IBM storage technologies, including:
• FlashSystem
• IBM Storage Insights for performance monitoring and diagnostics
• Global Mirror, FlashCopy, Policy-based replication
• Strong experience supporting and administering:
• SAN/NAS infrastructure (IBM, NetApp, Dell/EMC)
• Storage provisioning, zoning, LUN masking, multipathing
• Familiarity with:
• RedHat/Linux or Windows Server administration
• VMware vSphere environments
• Task automation and scripting (PowerShell, Bash, Python)
• Backup solutions (Veeam, Commvault, or comparable)
• Experience working with Dell or Cisco enterprise hardware
• Ability to manage competing priorities in a fast-paced, service-driven organization
• Be a self-starter who thrives in fast-paced environments
• Be a reliable problem-solver with a strong attention to detail
• Be a proactive engineer who doesn’t just react to issues but anticipates them
• Someone comfortable working under pressure and handling after-hours work
• Be a clear communicator and effective team player
  
  

Preferred Qualifications

• Additional experience with:
• IBM Spectrum Control or Spectrum Protect
• NetApp ONTAP, SnapMirror/SnapVault
• Dell/EMC (Isilon, VMAX, DataDomain)
• PURE Storage (FlashArray, Pure1)
• Familiarity with monitoring tools such as ScienceLogic or Zabbix
• Industry certifications (IBM, PURE, etc.)
• Understanding of compliance frameworks (HIPAA, PCI-DSS)