Intake Coordinator, On Call #82

At LifeWorks NW, our work strengthens the health and wellbeing of individuals and families at every stage of life. Our mission is to promote a healthy community through high-quality, culturally responsive mental health, addiction, and prevention services that create real, lasting change. Guided by our values of recovery and resilience, relationships, and results, we partner closely with clients and communities to reduce stigma and build pathways to stability and hope. If you want your work to make a meaningful difference beyond the walls of an office, we invite you to join us.

The On Call, Intake Coordinator assists consumers in identifying and obtaining available benefits and social and community services. To determine consumer's insurance eligibility and schedule them with the appropriate provider(s) in a timely manner.  Works closely with other departments to ensure the maximum 3^rd party reimbursement. Triage calls from multiple sources such as from hospitals, major referral sources, clients and services requests from internal staff.

Location: This position is based out of our Sylvan location. 

Pay/Benefits: $23.62-$27.09 per hour.

Salary Placement Notice:
The posted salary range reflects the compensation potential for this role. Most candidates will be placed between the entry level and midpoint of the range, depending on their experience and qualifications. However, more seasoned professionals with extensive exact or similar experience may be considered for placement toward the higher end of the range. Final salary offers are made in alignment with internal compensation processes in accordance with Oregon Pay Equity laws.

Essential Responsibilities: 

• Demonstrate knowledge of principles and processes for providing internal and external consumer service including telephone, verbal, body language, effective listening and communicating.
• Verify insurance information by phone or on the state computer system.
• Schedule consumers for intakes and take intake information.
• Check all Oregon Health Plan eligibility and health plan enrollments at month end.
• Work with other departments to make authorizations for service during insurance verification.
• Coordinate staff schedules.
• Able to manage multiple software applications simultaneously.
• Does data entry, references information on the computer, schedules, runs basic reports as needed.  Must be able to type 45 or higher wpm and transcribe audio to word processing.
• Check and respond to e-mail/voice mail continually when working.
• Keep records and prepare access reports concerning visits with clients.
• Interview individuals and family members to compile information on social, educational, criminal, institutional, or drug history.
• Provide information and refer individuals to public or private agencies or community services for assistance providing information on agency services, requirements and procedures.

Qualifications: 

• High school diploma/GED required.
• Bilingual preferred.
• Previous experience working with medical insurance and billing.  Understanding of Managed Care.
• Good computer skills including a functional knowledge of Microsoft Outlook, Word and Excel.  Ability to master proprietary software which may include on-line scheduling and billing.  Must be able to keyboard 45 wpm.
• Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment. May require fluency in another language and experience in a specific culture.

Equal Opportunity Employer

www.lifeworksnw.org

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