What are the responsibilities and job description for the Intake Coordinator position at Johnston Law Firm, P.C.?
Job Overview
Looking to truly make a difference?
Imagine being the first person someone speaks to after one of the worst days of their life.
A young family whose loved one was seriously injured. A parent whose child was hurt in a crash. Someone overwhelmed, scared, and unsure where to turn. Before they ever meet one of our attorneys, they meet you.
At Johnston Law Firm, we believe exceptional client service begins with the very first phone call. We’re looking for an exceptional communicator with genuine empathy, professionalism, and emotional intelligence to become the newest member of our team.
If you enjoy helping people, thrive in a fast-paced environment, and are looking for a long-term career with opportunities to learn and advance, we'd love to meet you.
No legal experience? No problem. We hire for attitude, professionalism, and exceptional customer service—we'll teach you the rest.
We're not simply looking for someone who can answer a phone. We're looking for someone who naturally makes people feel comfortable. Someone who listens before speaking. Someone who remains calm when others are emotional and genuinely enjoys helping people.
Duties
- What You'll Do·
- Connect with people and evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard
- Set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload
- Supervise new client onboarding and current client files through data collection to ensure our cases are managed efficiently
- Work with marketing to collaborate on outbound leads and partnerships with other law firms in order to help bring in new cases
- Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency
Requirements
We're Looking For Someone Who Is:
- Friendly, compassionate, empathetic and professional
- An excellent communicator
- Organized and detail-oriented
- Calm under pressure
- Positive, dependable, and eager to learn
Qualifications:
- High school diploma or equivalent required; Bachelor’s degree preferred
- Previous customer service or sales experience preferred
- Possesses outstanding communication skills and sense of empathy
- CRM and case management software experience a plus
- Proficiency with Microsoft Office products, especially Microsoft Excel Solid data entry, spreadsheet management, and computer skills
- Previous legal experience a plus
Why Johnston Law Firm?
At Johnston Law Firm, we believe extraordinary results begin with extraordinary people. We've built an incredible team, and a reputation for exceptional legal representation and outstanding client service and results, securing multiple seven- and eight-figure verdicts and settlements for our seriously injured clients.
Just as important as our results is how we achieve them. We work hard, care deeply about our clients, invest in our team, promote community safety and foster a collaborative culture built on continuous improvement, innovation, and the thoughtful use of AI to better serve those who trust us with their cases.
Pay: $26.00 - $31.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Gym membership
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
Salary : $26 - $31