43227 - ICCW Coordinator

General Summary

Under the direction of the Supervisor, Community-Based Services, the ICCW Coordinator provides culturally competent and trauma informed services to all consumers, assists consumers to design and implement strategies for obtaining services and supports that are goal-oriented and individualized. The ICCW Facilitator shall be responsible for administering the Wraparound planning process as trained by the Michigan Department of Health and Human Services (MDHHS) model. The ICCW Coordinator engages families in the Wraparound process, helping them to formulate a strength- based Family Plan, as well as an Individual Plan of Service, detailing their natural supports, needed resources and goals, plans to accomplish them; and assist them in assembling a Child and Family Team to support this plan. The ICCW Coordinator incorporates LifeWays’ mission, vision, and values into all decision-making processes.

Essential Functions

When working with consumers needing services: Wraparound process through the fidelity model

• Assures that the plan of service identifies what services and supports will be provided, who will provide them, and how the ICCW Coordinator will monitor (i.e., interval of face-to-face contacts) the services and supports identified In the Wraparound planning process.
• Ability to work with and facilitate families that fall under the severe emotional disturbance waiver population as well as other children who qualify for the service.
• Demonstrates proficiency in facilitating the Wraparound process, as monitored by supervisor.
• Oversees implementation of the individual plan of service, including supporting the consumer’s dreams, goals, and desires for optimizing independence; promoting recovery; and assisting in the development and maintenance of natural supports.
• Works using a collaborative approach with team members and the wraparound community team to advocate for child/family needs.
• Assures the participation of the consumer on an ongoing basis in discussions of their plans, goals, and status.
• Assures coordination with the consumer’s primary and other health care providers to assure continuity of care.
• Engages with children and families, assisting them to improve their functioning.
• Provides the Wraparound process with families at a level that is in compliance with the model and meets contractual expectations including unit thresholds and documentation requirements.
• Interacts with clients in non-traditional settings and during non-traditional hours.
• Represents clients served and through interacting with referral sources.
• Documents services through the use of an Electronic Medical Record and other formats.
• Represents clients served through interacting with referral sources and other professionals, supporting the child and family.
• Coordinates and assists the consumer in crisis intervention and discharge planning, including community supports after hospitalization.
• Facilitates the transition (e.g., from inpatient to community services, school to work, dependent to independent living) process, including arrangements for follow-up services.
• Identifies the process for after-hours contact.
• Facilitates services to Individuals and families (up to 12 Individuals and/or according to MDHHS Medicaid Manual) including facilitation and participation in team meetings.
• Maintains contact with consumer per the plan for where the consumer falls within the Hello, Help, Healing, and Hope phases of Wraparound.
• Maintains professional relationships with a variety of Individuals including comfort level working in a wide range of settings (family homes, community settings, schools).
• Participates in Community Team meetings monthly
• Maintains and process required documentation accurately and within required timeframes.
• Completes other projects as assigned by management.
• Ability to provide services with model adherence.
• Ability to meet expected case documentation requirements.
• Ability to maintain compliance with agency and contractual training and licensure requirements.
• Maintains regular and predictable attendance.
• Performs all other duties as assigned or requested.

NOTE: The lists of essential and additional functions are not exhaustive. They may be supplemented as necessary from time to time.

Job Specifications (Knowledge, Skills, and Abilities)

Knowledge

• Knowledge of community mental health
• Knowledge of current practices, methods, and procedures in the delivery of behavioral health services, diagnosis, and treatment.
• Knowledge of credentialing status in order to perform duties within their scope.
• Knowledge and understanding of all regulations, contract requirements, standards applicable to performance of duties.
• Working knowledge of resources, including but not limited to: Diagnostic Criteria from the Diagnostic and Statistical Manual of Mental Disorders (DSM), Medicaid Provider Manual, LifeWays Provider Manual, Michigan Department of Health and Human Services (MDHHS), International Classification of Diseases (ICD), LifeWays Policies and Procedures, LifeWays Process Alerts, Electronic Medical Record (EMR), Physicians’ Desk Reference (PDR), and departmental processes. At least one year of experience in providing treatment services for children and families.
• Experience in and or an understanding and knowledge of the evidence-based treatment models and mental health services.
• Must complete a minimum of 24 hours of training annually focusing specifically on the treatment of children and families.
• Must complete the MDHHS New Facilitator training within 90 days of hire.
• Participates in WRAP and state required training within 90 days of hire.

Skills

• Excellent interpersonal skills in order to establish and maintain effective working relationships with a variety of stakeholders (consumers, professionals, community members).
• Ability to lead and facilitate a treatment team.
• Skill in concurrent/collaborative documentation of services.
• Excellent time management skills in a setting with potential frequent interruptions; ability to coordinate multiple concurrent duties and perform tasks in an organized and timely manner, with attention to detail.
• Proficient in computer applications including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Electronic Medical Record, LifeWays Intranet, and Internet applications.

Abilities

• Ability to engage with children and families.
• Ability to assist families in identifying their strengths, needs and barriers.
• Ability to help families identify and utilize natural supports and community-based resources.
• Ability to effectively interface with multiple service providers and other stakeholders involved with families served.
• Ability to effectively facilitate Community Team and Child and Family Team meetings.
• Ability to provide services with model adherence.
• Ability to meet an expected unit threshold of an average according to the model.
• Ability to meet expected case documentation requirements.
• Ability to maintain compliance with agency and contractual training and licensure requirements.

Required Education/Certification/Licensure

ICCW Coordinator I: Possess a bachelor’s degree in any field and be a CMHP or be supervised by a CMHP.

ICCW Coordinator II: Bachelor’s degree required in social work, or human services field, and is Fully Licensed Bachelor Social Worker (LBSW). Meets qualifications as a QIDP, QMHP, or CMHP and/or has specialized training in Evidenced Based Practice and experience in the examination, evaluation, and treatment of minors and their families.

Preferred Education / Certification/Licensure

• Master’s degree in Social Work with either a LLMSW or LMSW licensure with the State of Michigan.
• Master’s degree in Community Counseling with either a LLPC or LPC, licensure with the State of Michigan.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The job description will be reviewed periodically as duties and responsibilities change with business necessity.