Workforce Management Coordinator

Lifetime Assistance – Workforce Management Coordinator

Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview

Job Title: Workforce Management Coordinator

Location: Rochester, NY 14624

Department: Workforce Operations

Reports To: Workforce Operations

Employment Type: Full-Time, Non-Exempt

Starting Wage: $27-28/hour

Why You Should Work for Lifetime Assistance?

• No-Premium Health Insurance: Access comprehensive healthcare without added cost.
• Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
• Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
• Career Growth: Clear pathways to advancement, leadership training, and coaching support.
• Work-Life Harmony: Generous paid time off and supportive scheduling.
• Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.
  
  

Your Core Responsibilities

• Supervise and support per diem employees, including coaching, performance management, and onboarding
• Coordinate staffing coverage by deploying per diem employees across programs based on operational needs
• Manage scheduling systems, including shift approvals, availability tracking, and conflict resolution
• Maintain accurate workforce data and ensure scheduling records are up to date
• Monitor compliance with training, certifications, and work-hour requirements
• Conduct audits and generate reports to identify trends and address gaps
• Collaborate with HR and program leadership to recruit, hire, and address staffing challenges
• Provide training and guidance on scheduling systems and workforce processes
• Participate in an on-call rotation to support staffing needs outside standard business hours
  
  

What You Bring

• Associate degree with 2 years of supervisory experience; OR High School diploma with 4 years of leadership experience in workforce management, scheduling, or related field
• Experience in staffing coordination, scheduling, or workforce operations
• Strong analytical, problem-solving, and organizational skills
• Proficiency in Microsoft Outlook, Excel, and scheduling/workforce systems
• Ability to analyze data and staffing trends to support decision-making
• Strong communication and collaboration skills across teams
• Ability to manage multiple priorities in a fast-paced environment
• Must meet Lifetime Assistance Vehicle Operator Requirements
  
  

Our Mission & Culture

• Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
• Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
• Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.
  
  

Are You Ready to Begin?

If you’re a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time.

Equal Opportunity Employer

Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”

— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us