What are the responsibilities and job description for the Help Desk Support Tech position at Lifetime Assistance, Inc.?
Lifetime Assistance – Help Desk Support Technician
Make an Impact. Create Joy. Shape the Future.
At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.
Position Overview
Job Title: Help Desk Support Technician
Location: 425 Paul Road, Rochester, NY 14624 ( in- office only- remote not available)
Department: Information Technology
Reports To: Help Desk Supervisor
Employment Type: Full-Time – 40 Hours
Pay Range: $21 - $26 per hour
Why You Should Work for Lifetime Assistance?
If you’re a tech-savvy problem solver who enjoys helping others and wants to make a meaningful impact, apply today and join us in building lives of independence—one person at a time.
Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.
“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us
Make an Impact. Create Joy. Shape the Future.
At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.
Position Overview
Job Title: Help Desk Support Technician
Location: 425 Paul Road, Rochester, NY 14624 ( in- office only- remote not available)
Department: Information Technology
Reports To: Help Desk Supervisor
Employment Type: Full-Time – 40 Hours
Pay Range: $21 - $26 per hour
Why You Should Work for Lifetime Assistance?
- No-Premium Health Insurance: Access comprehensive healthcare without added cost.
- Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
- Career Growth: Clear pathways to advancement, leadership training, and coaching support.
- Work-Life Harmony: Generous paid time off and supportive scheduling.
- Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.
- Serve as the first point of contact for Help Desk calls and emails, delivering timely and effective technical support.
- Troubleshoot and resolve issues related to PCs, laptops, printers, and other networked devices.
- Escalate complex technical issues to the IT Supervisor as needed.
- Support IT projects by tracking tasks, communicating with stakeholders, and coordinating assigned initiatives.
- Assist staff with technology-related questions and proactively identify risks to project completion.
- Process IT equipment purchase orders and maintain accurate inventory and asset records.
- Review vendor invoices for accuracy and assist with contract tracking and renewals.
- Coordinate with vendors and internal departments to ensure smooth purchasing and billing processes.
- Stay current on IT systems, tools, and cybersecurity best practices through ongoing training.
- Associate degree in Information Technology or related field required.
- 1–5 years of technical support experience in a corporate or secure environment.
- Valid driver’s license and reliable transportation for travel to agency locations to troubleshoot issues, deliver equipment and assist with equipment set-up.
- Strong knowledge of Windows-based systems, including PC and laptop configuration and support.
- Familiarity with Active Directory, MFA, SSO, and endpoint encryption.
- Experience with Microsoft Office 365 (Outlook, Teams, OneDrive).
- Understanding of networked devices such as printers and scanners.
- Experience with Help Desk ticketing systems preferred.
- A , Security , or other relevant certifications are a plus.
- Excellent communication, customer service, and problem-solving skills.
- Ability to work independently while contributing to a collaborative team environment.
- Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
- Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
- Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.
If you’re a tech-savvy problem solver who enjoys helping others and wants to make a meaningful impact, apply today and join us in building lives of independence—one person at a time.
Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.
“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us
Salary : $21 - $26