Director of IT Operations

Lifetime Assistance – Director of IT Operations (Executive Track)

Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview

Job Title: Director of IT Operations (Executive Track)

Location: Rochester, NY

Department: Information Technology

Reports To: Chief Information Officer

Employment Type: Full-Time

Salary Range: $100,000 – $120,000 annually

About The Opportunity

This is a rapid-growth opportunity for a seasoned IT leader with proven technical depth, supervisory expertise, and strategic vision. This role is designed as a succession pathway to senior IT executive leadership within Lifetime Assistance.

Reporting directly to the CIO, the Director of IT Operations will immediately assume oversight of daily IT operations while advancing a structured program of modernization and continuous improvement. Over a 1–2 year period, and with demonstrated success, this position will progress into a senior executive IT leadership role responsible for full departmental oversight, strategic planning, and enterprise-wide technology leadership.

If you are a hands-on IT leader ready to step into enterprise strategy, this is your runway.

Why You Should Work for Lifetime Assistance?

• No-Premium Health Insurance Option: Access comprehensive healthcare without added cost.
• Education Support: Tuition assistance, scholarships plus micro-credential stipends up to $750 with SUNY partnerships.
• Career Growth: Clear pathways to advancement, leadership training, and executive development support.
• Work-Life Harmony: Generous paid time off and supportive scheduling.
• Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person, both those we support and our employees alike.
  
  

Your Core Responsibilities

• Oversee daily IT operations, ensuring network stability, infrastructure reliability, and high-performing end-user support.
• Supervise, mentor, and develop IT staff, including performance management, hiring, and team development.
• Refine and enhance IT operational processes, including help desk performance, patching, backup, monitoring, and system maintenance.
• Support IT budget management, purchasing, and resource allocation.
• Strengthen general IT and cybersecurity controls across the organization.
• Partner with executive leadership to support ongoing infrastructure modernization and process improvements.
• Advance IT operational excellence while maintaining compliance within a highly regulated human services environment.
• Prepare for progressive responsibility in strategic IT planning, capital planning, enterprise application support, and Information Security oversight.
  
  

What You Bring

• Deep technical knowledge of enterprise technology including WAN, Wi-Fi, end-user computing, Microsoft environments, data center, and cloud technologies.
• Strong understanding of IT general controls and cybersecurity frameworks.
• Expert-level knowledge of IT operational best practices (Help Desk operations, monitoring, patching, backup, etc.).
• 5 years of supervisory or management experience in IT, including hiring, mentoring, and performance management.
• Excellent interpersonal and communication skills with demonstrated ability to collaborate and influence across executive and operational levels.
• Strong analytical thinking, organizational planning, and decision-making capabilities.
• Commitment to long-term professional development and executive-level leadership growth.
  
  

Future Growth & Executive Advancement Competencies

As part of the executive-track progression, the successful candidate will develop expertise in:

• Strategic IT planning and capital budgeting
• Information Security frameworks and compliance oversight
• HIPAA/HITECH, PHI, PII, and PCI regulatory requirements
• Project Management methodology
• Human Services delivery systems under strict regulatory guidelines
• Medicaid billing systems and compliance
• Full enterprise IT infrastructure oversight
  
  

Our Mission & Culture

• Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
• Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
• Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.
  
  

Are You Ready to Begin?

If you’re a strategic IT leader ready to build operational excellence today and grow into executive leadership tomorrow, apply today and join us in building lives of independence, one person at a time.

Equal Opportunity Employer

Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”

— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us