Team Lead - FMT 086

JOB SUMMARY: The Team leader leads a team to provide basic educational or emotional support to individuals or groups related to disaster reactions. The Team Leader is usually an experienced disaster behavioral health worker or behavioral health professional who supervises paraprofessional or less experienced crisis counselors. The Team Leader is knowledgeable of Volusia County resources in the community and able to build and maintain relationships with community partners.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Assess individuals who require traditional mental health or substance abuse treatment.
• Trains, debriefs and supervises crisis counselors.
• Coordinates data collection activities and reviews data form submissions for accuracy.
• Uses data gathered to conduct ongoing needs assessment.
• Provides coordination and oversight of the crisis counselors’ plans of service
• Perform crisis counseling as needed.
• Coordinates and provides care that is safe, timely, effective, efficient, equitable, and client-centered.
• Facilitates client access to community resources, including locating recreational activities, housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health and substance use services.
• Reports any concerns regarding the health, safety, or well-being of a client to the appropriate authority.
• Maintains an awareness of proper safety procedures and guidelines and applies these in performing daily activities and tasks.
• Provides administrative support and performs general office duties such as answering the phone, communicating with internal and external customers, and cleaning as required by program.
• Adheres to professional standards as outlined by protocols, rules and regulations.
• Additional duties may be required as per specific program guidelines.
• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers

COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.

• Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
  • Age Specific: Interventions, Knowledge, Developmental Stages, Enhancement of Family Involvement
  • Basis Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
  • Personal Effectiveness: Communication, Interpersonal Skills, Self-Management
  • Organizational/Management: Compliance, CQI Commitment, Management of Information, Organizational Participation, Safety
  • Performance Specific: Assessment, Crisis Management, Customer Focus, Empowerment/Advocacy, Medication Issues, Psychosocial Interventions
• • Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
  • Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
• Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
• • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
• Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
• • Resourcefulness: Securing and deploying resources effectively and efficiently.
  • Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
• • Drives Results: Consistently achieving results, even under tough circumstances.

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.

KNOWLEDGE SKILLS AND ABILITIES:

• Skill in time and organizational management; ability to complete work under strict time lines, while maintaining flexibility to assist with client issues/concerns.
• Ability to quickly assess situations and use sound judgment in diffusing potentially risky situations; ability to identify services needed by clients during the rehabilitation process.
• Ability to follow both oral and written instructions and complete tasks as instructed.
• Ability to express oneself clearly and concisely both orally and in writing.
• Ability to prepare clear and concise written reports.
• Ability to communicate clearly with clients to develop a supportive and trusting relationship.
• Ability to establish and maintain effective working relationships with co-workers, medical and clinical professionals, educational systems, court systems, and the general public.
• Knowledge of community resources.
• Knowledge concerning current information in the area of mental illness and substance abuse and treatment and related behavioral problems specific to the age and population served.
• Knowledge of managed care environment and different payer sources.
• Knowledge of Agency for Persons with Disabilities requirements.

EDUCATION & EXPERIENCE:

• Education: Bachelor’s Degree from an accredited university or college with a major in counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education, or other related human services field required; Licensure required
• Experience: a minimum of one year of full-time or equivalent experience working with the target population preferred.

• Driving Requirements:
  • Must be Over the age of 21 required
  • Minimum of 5-years driving experience required
  • Possess a Valid FL Driver’s license (within 30 days of hire if currently do not possess)
  • Possess a continuously valid US Driver’s license for the past three years, from date of issue required
  • Safe Driving record required

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.