Masters Level Responder - MRT - 028

JOB SUMMARY: The primary goal of this role is to reduce immediate risk, restore emotional balance, and prevent involuntary psychiatric hospitalization (e.g., Baker Act), whenever possible. Shift M-F 4:00pm to 12:00aam

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Provides immediate, on-site crisis intervention services to individuals experiencing acute psychological distress. This includes individuals experiencing anxiety, suicidal ideation, self-harming behaviors, severe depressive symptoms, or an inability to cope with overwhelming life stressors. The Responder serves as the first line of support, offering compassionate de-escalation, therapeutic guidance, and stabilization during moments of emotional crisis. The primary goal of this role is to reduce immediate risk, restore emotional balance, and prevent involuntary psychiatric hospitalization (e.g., Baker Act), whenever possible.
• The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance
• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers
• Willingness to abide by the company's published rules and regulations
• Any other duties as assigned by Leadership
  
  

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.

• ESSENTIAL SKILLS: Strong knowledge of crisis intervention models, suicide prevention strategies, and mental health stabilization techniques.
• Ability to remain calm, empathetic, and professional under high stress, emotionally charged circumstances.
• Skilled in therapeutic communication, active listening, and rapid rapport-building.
• Competency in teaching immediate coping and calming strategies (e.g., grounding, breathing, reframing).
• Familiarity with community mental health resources, outpatient treatment options, and support networks.
• Commitment to minimizing unnecessary hospitalization by focusing on stabilization and recovery-based care.
  
  

Education & Experience

• Education: Master's degree in psychology, Behavioral Health, Social Work, Substance Use required
• Experience: Over 5 years of behavioral health/substance use experience.
• Driving Requirements: (May use company auto or own vehicle in safe manner)
• Must be Over the age of 21 required
• Minimum of 5-years driving experience required
• Possess a Valid FL Driver's license (within 30 days of hire if currently do not possess)
• Possess a continuously valid US Driver's license for the past three years, from date of issue required
• Safe Driving Record Required
  
  

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.