CLINICAL SUPPORT TECHNICIAN

POSITION SUMMARY:

A Clinical Support Technician will perform duties related to reception and clerical tasks in support of client services rendered at LifeSkills.

DUTIES AND RESPONSIBILITIES:

• Generate a professional image of the company through words and actions
• Communicate clearly and effectively with customers and coworkers throughout daily interactions
• Display open communication, cooperation and the sharing of knowledge within all departments of the company
• Manage a high volume of incoming calls
• Must effectively manage multiple projects
• Ensure timely processing of assigned data entry tasks
• Audit incoming paperwork as well as own work for potential errors
• Coordinate a high volume of filing while accurately maintaining the medical record
• Accurately maintain cash drawer
• Perform client urinary drug screening

JOB REQUIREMENTS / EXPECTATIONS:

• Office setting requires ability to sit or stand for extended periods of time. Must be able to lift up to 15 lbs.
• Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills to interact with staff, clients, and vendors.
• Proficiency in office software, including Microsoft Office Suite and other relevant applications.
• Ability to handle confidential information with discretion and professionalism.
• Problem-solving skills and the ability to make decisions independently.
• Attention to detail and a high level of accuracy in work.
• The applicant hired into this role will be evaluated based on how consistently daily responsibilities are carried out in support of the smooth operation of the office.

QUALIFICATIONS:

• High School Diploma or equivalent
• Fundamental knowledge of computer programs (Word, Excel, and Outlook)
• Must possess typing skill level that assures projects can be completed timely and efficiently.

CORE VALUES:

All employees must be willing to live our company's core values.

• Integrity – Exhibiting the highest moral, ethical and legal standards. Doing the right thing – even when no one else is looking.
• Teamwork – Putting team success over personal success. Actively valuing the strengths and talents of others.
• Trust/Respect– Seeing and believing in the good intentions of others. Interacting with others in a way that makes them feel valued. Listening without judging. Offering understanding and acceptance.
• Care/Compassion – Demonstrating unconditional kindness, concern and empathy. Exhibiting genuine concern for others.
• Ownership/Accountability – Taking personal responsibility for one’s work, actions and feelings. Accepting responsibility for and learning from mistakes.