What are the responsibilities and job description for the Scheduling Specialist + Front Desk Support Assistant position at LifeSkills Connection Inc?
Position: Scheduling Specialist Front Desk Support Assistant
FLSA Status: Non-Exempt
Schedule: 30 Hours per week; Monday-Friday 10 am to 4:30 pm with 1 week per month Tuesday-Saturday
Reports To: Holistic Health Operations Manager
POSITION Description: Manage appointment scheduling and ensure a smooth, organized flow of daily operations while providing a warm, and professional front desk experience. This position plays a key role in coordinating client schedules, supporting team members, and creating a welcoming efficient environment.
RESPONSIBILITIES:
Scheduling & Coordination
- Manage and maintain appointment schedules for providers and services
- Coordinate client bookings to ensure efficient use of time and resources
- Confirm appointments and proactively follow up on cancellations or rescheduling needs
- Communicate schedule changes clearly with both clients and team members
- Maintain accurate and up-to-date scheduling records in the system
- Monitor schedule flow and adjust as needed to minimize gaps or overlaps
- Support provider availability and assist with balancing workloads
- Assist in managing waitlists and filling open appointment times
- Other duties as assigned
Front Desk Support
- Greet clients and visitors with a welcoming and professional presence
- Answer phones and respond to inquiries in a timely, friendly manner
- Assist with client check-in and basic intake processes
- Maintain a calm, clean, and organized reception area
- Process payments, receipts, or transactions as needed
- Provide information about services and help guide client experience
- Assist with retail area upkeep and presentation as needed
- Support marketing with Text and Social Media as needed
- Support general administrative tasks for the team
- Other duties as assigned
SKILLS AND QUALIFICATIONS:
- Strong organizational and multitasking abilities
- Excellent attention to detail and accuracy
- Friendly, professional communication skills; Exceptional written and oral communication skills
- Ability to manage time effectively in a fast-moving environment
- Basic computer proficiency (scheduling systems, email, spreadsheets)
- Ability to stay calm and solution-focused under pressure
- Dependable and self-motivated
- A flexible, creative, entrepreneurial spirit and a demonstrated passion for the mission, vision, and values of LifeSkills Connection Inc.
- Excellent interpersonal and networking skills
- Ability to work independently and as part of a team
- Understanding of personnel and compliance records management; ability to maintain confidentiality.
- Ability to employ flexibility and creativity in the face of ambiguity and challenge
Education and Experience Requirements:
- High School Diploma or GED required; Associates degree preferred
- Experience in scheduling, coordination, or administrative roles
- Experience in front desk or customer service environments
- Familiarity with appointment management or POS software
Benefits include:
- Employer paid Short- and Long-Term Disability, Life Insurance
- Full Health & Medical benefits (Dental, Health, Vision)
- 401k Retirement Plan, HSA, FSA
- Paid Holidays, PTO More
LifeSkills Connection Inc. is committed to granting equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to use this online application process and need an alternative method for applying, you may contact Human Resources, 833-311-1661, for assistance.