Operations Supervisor

Responsibilities

• Supervise the Warehouse Lead and Warehouse Personnel
• Coordinate all warehouse activities, which include the receipt, storage, and shipping of materials to meet productivity goals, operating objectives, and warehouse maintenance functions
• Prepare work schedules to include, but not limited to the following: work assignments/rotations, employee training, breaks, overtime assignments, and coverage for vacation/personal absences
• Resourcefully and economically organize completion of day to day picking and loading
• Collaborate with internal and external Clients and Customers to resolve discrepancies related to shipping, receiving, or inventory
• Research errors and implement corrective actions
• Assist in developing plans and programs for process improvement
• Coordinate new and current employee training to include, but not limited to the following: personal safety, forklift safety, warehouse SOP’s and WI’s
• Perform adjustments to daily work assignments as necessary during warehouse personnel shifts to operate within specifications
• Ensure building and product is secure during scheduled hours
• Supervise the basic fundamentals of warehouse safety and good housekeeping
• Confirm warehouse SOP’s are being adhered to and handle corrective actions as necessary
• Address employee issues effectively and efficiently without preferences or judgment
• Effectively oversee warehouse personnel performance and provide cross training when and as needed for personal development and company economic objectives
• Conduct employee performance reviews
• Complete daily sanitation schedule and process end-shift paperwork
• Consistently inform Operations Manager of potential problems and changes
• Act as backup in the absence of the Operations Manager
• Perform special projects as assigned by Operations Manager
• Other duties as assigned

Qualifications and Job Specifications

• Bachelor’s degree plus 3 years distribution and warehouse management experience in receiving, storing, issuing, and accounting for property in a warehouse or any equivalent combination of education, training, and experience.
• A minimum of 3 years supervisory experience is required
• Experience with Pharmaceutical warehousing preferred
• Familiar with temperature controlled warehousing
• Familiar with FDA and cGMP requirements
• Demonstration of the following:
  • Effective time management skills
  • Impeccable verbal and written communication skills
  • Ability to conduct appropriate research as needed
  • Attention to detail and organization
  • Critical thinking
  • Interest to work in a fast-paced environment

Technical Expertise

• Navigate through ERP system – Tecsys Elite, MQ1
• Intermediate Microsoft Office skills: Outlook, Excel, PowerPoint
• Experience with warehouse or supply chain environments and transportation
• Ability to conduct/track graphical and data-driven analytics related to Client performance
• Ability to maintain and track budget/spending trends
• Advanced public speaking and presentation skills
• Excellent verbal and written communication skills

Additional Employment Requirements

• Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen)
• Must have a valid driver's license

Physical/Mental/Visual Demands

• Work is light to medium in nature with frequent walking to perform assigned tasks
• Occasional lifting of 50 - 75 lbs. is required
• Must be able to communicate clearly with shippers and employees
• Approximately 10% of time is spent on key entry
• Must be able to read at a distance close to the eyes and at arm’s length, with or without correction

Working Conditions

• Activities occur both inside (protected from weather conditions but not temperature changes) and outside
• Employee is subjected to extreme cold while supervising in the freezer
• Hazardous conditions may exist, such as proximity to moving mechanical parts, electrical current and working in high places

Equipment Operated

• Equipment: Desktop, fax machine, copier, desk phone, forklift, and pallet jack
• Systems: Outlook, Excel, Word, TECSYS (warehouse management system) and UKG (employee management system)