Project Manager/Account Manager - Healthcare IT

Lifepoint Informatics is a Health Care Technology Company

Summary: Works with existing clients, the development and sales departments, as needed, to organize and guide projects to completion. Perform quality assurance testing, problem analysis and troubleshooting, and maintain appropriate documentation. Acts as a Subject Matter Expert for specific functions of the product.

Key Responsibilities:

Client Account Management

• Maintain regular client communication, establishing a trusting relationship by advocating on the client's behalf within the organization
• Address any queries, monitor ongoing issues, manage product enhancement updates, and offer technical expertise

Project Management

• Formulate, update and sustain project plans
• Contribute to process correlation, validation and documentation
• Plan, implement and support new application interfaces between the client and our organization
• Conduct unit and system testing to verify software solution outcomes

Subject Matter Expertise

• Deliver education to end users and admins, either remotely or on site, as required
• Train on specific add-on features
• Manage updates and quality assurance for LCD/NCD

Quality Assurance

• Offer technical support to other team members
• Collaborate with multiple teams on application development and migration
• Software regression testing

Required Competencies:

• Project Management: Develops project plans, coordinates projects, communicates changes and progress, completes projects on time and within budget, manages project team activities.
• Customer Service: Manages challenging or sensitive customer situations, responds promptly to customer needs, solicits customer feedback to improve service, meets commitments.
• Business Acumen: Understands business implications of decisions, maintains profitability orientation, demonstrates market and competition knowledge, aligns work with strategic goals.
• Cost Consciousness: Works within an approved budget, develops and implements cost-saving measures, contributes to profits and revenue, conserves organizational resources.
• Quality Focus: Demonstrates accuracy and thoroughness, continually seeks ways to improve and promote quality.

Qualifications:

Education/Experience:

• Bachelor's degree from a four-year college or university, or
• One to two years of related experience and/or training, or
• An equivalent combination of education and experience.
• Laboratory experience is strongly preferred.

Language Skills:

• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
• Proficiency in writing reports, business correspondence, and procedure manuals.
• Capacity to effectively present information and respond to questions from managers, clients, customers, and the public.

Computer Skills:

• Proficiency in Word Processing software, Spreadsheet software, and Project Management software.

Job Type: Full-time

Pay: $45,474.33 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Education:

• Bachelor's (Required)

Location:

• Glen Rock, NJ 07452 (Required)

Ability to Commute:

• Glen Rock, NJ 07452 (Required)

Work Location: In person

Salary : $45,474 - $70,000