Case Manager

Lifeline Connections is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions.

Our Vision - As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.

Our Mission - Through superior customer service, high quality programs, and well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.

POSITON TITLE: Mental Health Case Manager – Jail Services 

Non-Exempt Position

RESPONSIBLE TO: Program Director

MAJOR DUTIES AND CORE COMPETENCIES

Under the supervision of the Program Director and Program Supervisor, the Mental Health Case Manager provides community-based behavioral health, care coordination, and re-entry support services to participants. The position requires independent judgment, effective collaboration, regulatory compliance, and a commitment to recovery-oriented, trauma-informed, and person-centered care.

Clinical Assessment and Care Planning

Care Coordination and Service Delivery

Interdisciplinary Collaboration

Documentation and Regulatory Compliance

Community Engagement and Resource Development

Professional Accountability

KNOWLEDGE, SKILLS, AND QUALIFICATIONS

Required Qualifications

• Bachelor's degree in Behavioral Health, Psychology, Social Work, Human Services, Counseling, or a closely related field preferred.


• Washington State Department of Health credential required or ability to obtain and maintain required credentialing.


• Minimum of one year of paid or volunteer experience working with individuals experiencing mental health, substance use, co-occurring disorders, or related behavioral health conditions.


• Working knowledge of behavioral health recovery principles, trauma-informed care, and participant-centered service delivery.


• Familiarity with applicable Washington State behavioral health regulations, including RCW 71.05 and WAC 246-341.


• Preferred Qualifications


• Substance Use Disorder Professional Trainee (SUDPT) credential.


• Experience providing re-entry, care coordination, case management, or community behavioral health services.

Core Competencies

• Clinical Assessment and Care Planning


• Care Coordination and Systems Navigation


• Trauma-Informed and Recovery-Oriented Practice


• Relationship Building and Community Collaboration


• Crisis Identification and Appropriate Intervention


• Documentation and Regulatory Compliance


• Cultural Responsiveness and Inclusion


• Professional Ethics and Accountability


• Effective Verbal and Written Communication


• Problem Solving and Critical Thinking


• Time Management and Organization


• Technology and Electronic Health Record Proficiency

POSITION COMPLEXITY

This position serves participants with diverse backgrounds and complex behavioral health, substance use, medical, housing, legal, and social service needs. Success in this role requires strong interpersonal skills, sound judgment, adaptability, independent decision-making, and the ability to coordinate services across multiple systems while maintaining participant engagement and regulatory compliance.

IMMEDIATE SUPERVISOR:   Program Director

Salary: $23.98 - 26.36/hr DOE

Application Process:


To apply electronically for this position, please click "Apply Now" or visit our ADP career center. For more information on this and other positions, please visit our website at www.lifelineconnections.org

The Benefits:

Lifeline Connections strives to be an employer of choice by offering regular and full-time employees a robust and highly competitive benefits package designed to support both personal and family well-being. Our comprehensive benefits include multiple options for medical, dental, and vision coverage for employees and their eligible dependents.

In addition, Lifeline Connections provides employer-paid Short Term Disability, Long Term Disability, and Life Insurance, along with access to supplemental coverage options. Full-time employees and eligible part-time employees may also enroll in our 401(k) retirement plan, helping support long-term financial wellness.

Beyond benefits coverage, Lifeline Connections is proud to offer generous paid time off. Both full-time and part-time employees earn PTO at competitive accrual rates that increase with years of service, allowing for meaningful time away from work. Employees also receive paid holidays and personal holidays, reinforcing our commitment to work-life balance and employee well-being.

Send us your resume and let's talk about you joining our team!