What are the responsibilities and job description for the Revenue Cycle Manager position at Lifeline Connections?
Lifeline Connections is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions.
Our Vision - As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.
Our Mission - Through superior customer service, high quality programs, and well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.
MAJOR DUTIES: The Revenue Cycle Manager (RCM) leads and optimizes the end-to-end revenue cycle, ensuring accurate, timely, and compliant billing, collections, and reimbursement processes. Reporting to the Chief Financial Officer (CFO), this role is responsible for driving revenue integrity, improving cash flow, and aligning revenue cycle operations with organizational financial strategy. This is a salaried, exempt position. In fulfilling these duties, the incumbent performs the following duties independently:
Revenue Cycle Leadership & Performance
- Lead the full revenue cycle lifecycle, including billing, collections, accounts receivable, payer contracting, and provider enrollment
- Drive improvements in key metrics such as AR aging, denial rates, and reimbursement timelines
- Establish and monitor performance metrics and ensure accountability for results
Operational Excellence & Process Improvement
- Identify inefficiencies and implement process improvements to reduce revenue leakage
- Optimize EHR and billing system workflows
- Develop and maintain standard operating procedures
Data Analysis & Financial Insight
- Produce and interpret financial and operational reports
- Identify trends and root causes impacting revenue performance
- Provide actionable recommendations to leadership
Team Leadership & Development
- Supervise, coach, and develop revenue cycle staff
- Conduct performance evaluations and support staff development
- Ensure staff are trained on billing practices, compliance, and systems
Compliance & Risk Management
- Ensure compliance with HIPAA, payer requirements, and applicable federal and Washington State regulations
- Oversee billing audits and corrective actions
- Maintain current knowledge of regulatory and reimbursement changes
Cross-Functional Collaboration
- Partner with clinical, finance, and operations teams to resolve billing issues
- Serve as a subject matter expert on revenue-related inquiries
- Collaborate with external stakeholders, including payers
KNOWLEDGE AND SKILLS REQUIRED BY THE POSITION
- Bachelor’s degree in business, healthcare administration, or related field (or equivalent experience)- Minimum of five (5) years of experience in healthcare revenue cycle, billing, and collections
- Minimum of two (2) years of supervisory or leadership experience
- Demonstrated ability to improve revenue cycle performance, analyze data, and lead teams
- Working knowledge of EHR systems, Medicaid and managed care reimbursement, and behavioral health billing practices
GUIDELINES
Requires that the incumbent relies on specialized training and/or equivalent experience and performs duties in accordance with Washington Administrative Codes, Federal regulations governing the confidentiality of patient files, and Lifeline Connections Policy and Procedure Manual.
PERSONAL CONTACTS
Contacts are with the members of the treatment team, patients, significant others of the patients, representatives of various community agencies specializing in the treatment of substance use and mental illness, and related community representatives including hospital personnel, lawyers, probation officers, and other court officials. All personal contacts are carried out in accordance with federal and state laws dealing with the confidentiality of patient records.
PHYSICAL DEMANDS
While performing the essential functions of the job, the employee is regularly required to sit, speak clearly, hear, and use hands and fingers to manipulate writing utensils and keys on a keyboard. The employee is occasionally required to stand, walk, reach with hands or arms, stoop, kneel, crouch, or lift and/or move maximum of 15 lbs.
WORKING ENVIRONMENT
- Primarily office-based environment
- Regular use of computers and standard office equipment
- Ability to sit for extended periods and occasionally lift up to 15 pounds
IMMEDIATE SUPERVISOR: VP of Finance and Operations
Salary: $90,000 - 100,000 Annually
Application Process:
To apply electronically for this position, please click "Apply Now" or visit our ADP career center. For more information on this and other positions, please visit our website at www.lifelineconnections.org
The Benefits:
Lifeline Connections strives to be an employer of choice by offering regular and full-time employees a robust and highly competitive benefits package designed to support both personal and family well-being. Our comprehensive benefits include multiple options for medical, dental, and vision coverage for employees and their eligible dependents.
In addition, Lifeline Connections provides employer-paid Short Term Disability, Long Term Disability, and Life Insurance, along with access to supplemental coverage options. Full-time employees and eligible part-time employees may also enroll in our 401(k) retirement plan, helping support long-term financial wellness.
Beyond benefits coverage, Lifeline Connections is proud to offer generous paid time off. Both full-time and part-time employees earn PTO at competitive accrual rates that increase with years of service, allowing for meaningful time away from work. Employees also receive paid holidays and personal holidays, reinforcing our commitment to work-life balance and employee well-being.
Salary : $90,000 - $100,000