Intake Coordinator

Position:              Intake Coordinator

Department:          Intake 

Reports To:           Intake Supervisor

Location:              1251 Fulton Industrial Blvd SW Atlanta, GA 30336

Summary:

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them.  The values we exhibit as an organization show the strength of our staff, our leadership and our community.  We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

The Intake Coordinator is responsible for collecting records of animals, their situations and offering people other support services in a non-judgmental fashion. The Intake Coordinator greets shelter visitors, counsels pet owners when needed, and works directly with Intake Specialists to coordinate the completion of all intake procedures for incoming animals in a timely manner. This position also participates in cross training to learn the daily cleaning of cages and kennels, feeding of animals, and processing animals during intake. 

Essential Job Functions:

This represents a list of essential job duties.   Other duties or special projects may be assigned as needed.

• Uphold the standards and values of LifeLine Animal Project:

Save Lives -- Build Community -- Be Exceptional Stewards --  Be Courageous -- 

Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

• Greet all visitors in a friendly, timely and professional manner.
• Assist visitors with found pet surrenders.
• Assist visitors with owner surrenders.
• Assigns available Intake Specialist to returning foster parents for immediate assistance.
• Assigns Intake Specialist to complete Friendly Finder exams immediately to enhance the friendly finder experience.
• Ask appropriate questions to gain as much animal information from the finder or owner to increase the animal’s chances of a quick adoption.
• Completes animal licensing paperwork.
• Maintain visitor flow in the lobby; manage dispatch form.
• Take animals from visitor to intake.
• Add new animals to the shelter software.
• Scan ALL incoming animals for microchips.
• Take photos of all incoming animals.
• Print kennel cards and attach them to the appropriate animal’s kennel.
• Work closely with the Community Cat Coordinator.
• Work closely with the community support team to offer visitors animal care support.
• Notify the client care team when microchips or other forms of identification are found on stray animals.
• Take responsibility in notifying kennel management or veterinary personnel of animal injury, illness, or animals in distress.
• Courageously lead by example, modeling proper animal handling techniques, safety protocols, and compassionate care.
• Safely and properly handle all animals including bite quarantine animals, vicious animals,

and feral cats.  

• Maintain disease control, animal health and sanitation protocols to further LifeLine’s mission to save lives.
• Exhibit exceptional stewardship by supporting the cleanliness and organization of the shelter’s walkways, animal areas, and work areas and ensure equipment is properly maintained and operational.
• Provide excellent assistance to customers by exhibiting respect, and celebrating the diversity of those who are interested in adopting an animal or looking for their lost pet. 
• Communicate regularly with other staff to ensure intake operations run smoothly and challenges are promptly addressed.
• Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the intake teams.
• Continue education by participating in LifeLine’s 40-hour annual training requirement.
• Participate in cross training to learn the full range of intake duties, including the animal handling and processing roles associated with the department. 
• Other tasks as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Compassion for animals and the people who love and care for them.
• Ability to serve the public and fellow employees with honesty and integrity.
• Excellent customer service skills.
• Ability to stand for extended periods (up to 10 hours a day) and to bend and reach to perform assigned work activities.
• Ability to lift and carry 50 lbs. without assistance.
• Ability to communicate, understand and follow a variety of oral and written instructions/procedures.
• Problem solving and conflict resolution.
• Comfort with using computer software and databases.
• Attention to detail and accuracy in communication, note documentation, and data entry.
• Ability to work well in a fast-paced, team-oriented environment.
• Comfortable working with dogs and cats of all sizes, breeds, and temperaments.
• Knowledge of general animal care principles and practices.
• Basic animal medical and behavior knowledge.
• Ability to follow safety protocols and handle challenging situations with calmness and professionalism.
• Ability to work collaboratively with multiple departments to ensure efficient shelter operations.
• Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals.
• Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.  
• Ability to cope with the emotional impact of possible euthanasia cases. 
• Must be able to work weekends, holidays, and varying shifts based on shelter needs.
• Must pass a background check.
• Must have a means of travel that ensures prompt arrival for work shifts. 

Education and/or Experience:

Minimum of high school diploma or equivalent knowledge and experience. 

Must be 18 years of age or older.

One or more years’ experience in customer service is preferred.

Fear Free Sheltering preferred.

Work Environment:

While performing the duties of this job, employee may be exposed to unpleasant kennel smells.  May have to handle dogs and cats that are stray, injured, diseased or vicious.