What are the responsibilities and job description for the Patient Concierge position at Lifekind Health?
Our mission is to bring care that’s whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription.
At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, and dietitians work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at www.Lifekindhealth.com.
Schedule: Saturday – Wednesday, 7:45 am – 4:45 pm
Patient Experience & Engagement:
- Serve as the first point of contact, delivering a warm, professional, and patient-centered experience
- Greet and check in patients efficiently while verifying demographic and insurance information
- Provide clear communication regarding wait times, services, and next steps in the visit
- Address patient questions, concerns, and requests in a timely and empathetic manner
- Maintain a clean, organized, and welcoming front desk environment
Scheduling & Coordination:
- Confirm upcoming appointments and ensure accurate documentation in the system
- Coordinate patient flow between front desk, clinical staff, and providers
- Manage appointment scheduling, rescheduling, and cancellations across providers and clinics
- Optimize provider schedules to support patient access and clinic efficiency
Administrative & Operational Support:
- Perform check-in and check-out processes, including copay collection, outcomes, and required documentation
- Verify insurance eligibility and obtain necessary authorizations when applicable
- Maintain accurate patient records and ensure compliance with organizational policies
Communication & Team Collaboration:
- Collaborate closely with clinical and operations teams to ensure seamless patient care
- Communicate effectively with patients regarding services, delays, or follow-ups
- Escalate patient concerns or operational issues appropriately to leadership
- Contribute to a positive, team-oriented work environment
Our Ideal Candidate will have the following qualifications:
- High School Diploma or equivalent required
- Experience in medical office or healthcare environments preferred
- Excellent customer service skills
- Basic Life Support (BLS) or CPR certification nice to have
- Knowledge of scheduling systems, electronic medical records (EMR/EHR), and office software preferred
At Lifekind, we believe our employees deserve the best. Here’s what you can look forward to when you join us:
- Comprehensive Benefits: medical, dental, vision insurance options for you and your family
- Medical – Choice between three Cigna PPO plans (company pays 90% for employees and 50% for dependents!)
- Dental offered through Principal Life Insurance Company
- Vision offered through Principal and VSP Vision Care
- Flexible Spending Accounts (FSA) and Dependent Care Flexible Spending Accounts (DCSA)
- Company paid life insurance, short-term and long-term disability with medical enrollment
- Employee Life, Spouse Life and Dependent Life
- 401(k) Retirement Savings Plan
- Generous PTO
Lifekind Health and Savas Software are an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, ancestry, religion, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.
Salary : $22 - $23