Intake Specialist

Job Purpose:
- This position is responsible for supporting the intake, screening, and enrollment process for home-delivered meals and nutrition programs at LIFECARE ALLIANCE. The Intake Specialist plays a crucial role in ensuring that clients receive the necessary services by efficiently managing the initial stages of client engagement and program eligibility.

Key Responsibilities:
- Intake Processing & Client Engagement: Conduct initial client assessments, gather necessary information, and engage with clients to ensure a smooth intake process.
- Eligibility Determination & Communication: Evaluate client eligibility for programs and effectively communicate determinations to clients and relevant stakeholders.
- Systems, Compliance & Data Entry: Accurately enter client information into management systems, ensuring compliance with organizational policies and procedures.
- Coordination & Internal Collaboration: Work collaboratively with internal teams to coordinate client services and ensure a seamless experience for clients.

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Required Education:
- High school diploma or equivalent

Preferred Education:
- Preferred completion of an associate’s degree in human services, Business Administration, or a related field

Required Experience:
- Experience using client management systems, databases, or referral portals

Preferred Experience:
- Preferred familiarity with Medicaid, Older Americans Act programs, or other publicly funded services

Required Skills and Abilities:
- Ability to communicate over the telephone and in person with a diverse public, including older adults and handicapped individuals
- Knowledge of modern office practices and procedures
- Exceptional customer service skills
- Ability to answer multi-line telephone system

Salary : $17 - $19