What are the responsibilities and job description for the PATIENT ACCESS ASSOCIATE position at LifeBridge Health?
Summary
Who We Are
LifeBridge Health is a dynamic, purpose-driven health system committed to redefining care delivery across the Mid-Atlantic and beyond. Guided by our mission to improve the health of the communities we serve, we are transforming healthcare through increased access, enhanced patient experiences, and a commitment to innovative, community-based care.
Shift Times:
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Part time Weekends Friday / Saturday / Sunday Only
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3:00 PM – 11:30 PM
Patient Access Department
The Patient Access Department at Sinai Hospital is responsible for coordinating patient registration, insurance verification, scheduling, and pre-admission requirements. The team also provides financial counseling, supports emergency department access, assists with medical record requests, and serves as a key point of contact for patient inquiries related to appointments and hospital procedures.
Position: Patient Access Associate
The Patient Access Associate plays a critical role in patient registration, collecting payments, providing excellent customer service, and ensuring a smooth interaction with patients. This position requires exceptional communication skills and the ability to serve as a liaison between the hospital and patients, addressing patient needs and facilitating positive interactions with families and care teams.
Key Responsibilities:
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Act as a liaison between the hospital and patients, ensuring their needs are met with care and professionalism.
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Provide a positive customer experience by maintaining a positive attitude, being tactful, and offering assistance willingly to patients, families, and colleagues.
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Greet every customer with warmth, including a smile, eye contact, and a clear introduction with your name and title.
Requirements:
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Education: High School Diploma or GED (preferred)
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Experience: 1-3 years of relevant experience
Additional Information
What We Offer:Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.
Why LifeBridge Health?
With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.
Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.
LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.