Manager - Hospital Operations - Sinai Hospital

Summary

JOB SUMMARY:

Serves as an integral part of the leadership team. Provides round-the-clock clinical leadership and administrative operational oversight for hospital-wide functions, ensuring the safe and effective delivery of patient care. This role serves as the administrative representative for nursing and hospital leadership during off-hours and is responsible for directing clinical support operations, including bed placement, staffing coordination, and interdepartmental workflows. Acts on behalf of the hospital administrators in their absence. Serves as a liaison to all hospital departments and staff to ensure quality service to all customers, reflecting the goals, mission, vision and philosophy of Sinai Hospital. Adheres to and follows all regulatory requirements and the LBH Code of Conduct.

Key Responsibilities

• Serve as the highest-ranking on-site clinical leader during nights, weekends, and holidays and provides overall direction for and coordination of hospital operations utilizing leadership skills.
• Provide direction and oversight to the daily activities of the Operations Support Coordinator, ensuring appropriate and timely patient placement aligned with acuity, isolation needs, and service line requirements.
• Supervise and guide the Operations Support Coordinator to ensure unit staffing meets patient care needs; approve changes to staffing grids and manage float pool or contingency staff deployment.
• Coordinate patient throughput by working closely with nursing units, the Emergency Department, and procedural areas to direct and manage admissions, transfers, and discharges.
• Collaborate with Case Management staff and leaders on patient discharges with a focus on medically ready patients successfully leaving the facility
• Act as liaison between nursing staff, ancillary departments, and hospital administration.
• Facilitate the resolution of conflicts, safety events, and care delivery concerns in real-time.
• Ensure consistent compliance with nursing standards, hospital policies, and regulatory guidelines.
• May have direct reports.
• Communicate significant clinical and operational events to appropriate department leaders and on-call administrators.
• Demonstrates knowledge of ethical and legal aspects surrounding the provision of patient care. Ensures self and hospital staff functions within the legal limitation and in accordance with applicable regulatory agencies and standards of practice.
• Promotes and models a professional image that reflects support of organizational and departmental philosophies.
• Represents Hospital administration in interactions with patients, families and physicians.
• Utilize the pillars and principals of Service Excellence to promote and improve quality customer service throughout the organization. Incorporate techniques into daily routine, including key words at key times, rounding with reason, and thank you notes.
• Recognizes everyone, including patients, visitors, and co-workers, as customers and treats them with dignity, courtesy, and respect.
• Displays a commitment to the value of teamwork by building strong relationships with patients, families, co-workers, and the surrounding community.
• Maintain accurate documentation and shift reports summarizing census activity, staffing decisions, patient care escalations, and system issues.
• Support effective handoffs between Operations Support Coordinators to ensure continuity of operations.
• Serve as Incident Commander or Emergency Coordinator during hospital emergencies until executive leadership is available.
• Respond to facility alerts, patient or staff safety events, and urgent operational needs.
  
  

Requirements

• 5 years of clinical nursing experience.
• 3 years in a hospital management role required (Assistant Nurse Manager or higher position with direct reports).
• Experience in bed management, staffing operations, or hospital throughput strongly desired.
• Current/Valid RN License in Maryland (or Compact State as applicable).
• BSN Degree required.
• MSN Degree preferred.
• BLS and ACLS Certification from the American Heart Association required.
  
  

Additional Information

Who We Are:

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

What We Offer

Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.

Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for leadership and advanced certification.

Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.

Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.

Why LifeBridge Health?

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.

Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.