Community Support Options Program Director

Job Title: Community Support Options, Program Director

Department: Community Support Options (CSO) Reports To: CPO

Supervises: All CSO Program Staff FLSA: Exempt

Pay Rate starts $60k DOE

Summary

The Community Support Options Program Director provides leadership and oversight to ensure the success of the CSO program and the delivery of the highest quality services. This role reports to the Vice President of Programs and serves as a key member of the organization’s Program Management Team.

Basic Functions And General Responsibilities

Ensure all services adhere to best practices, deliver exceptional quality, and remain person-centered, fully aligned with the individual’s ISP and comply with all applicable guidelines and policies.

• Ensure all services adhere to best practices, deliver exceptional quality, and remain person-centered, fully aligned with the individual’s ISP and comply with all applicable guidelines and policies.
• Provide visionary leadership to strengthen and expand the department, fostering a culture of integrity, enthusiasm, and accountability.
• Collaborate with individuals, families, guardians, Service Coordinators, and staff to design and implement high-quality, person-centered programs, ensuring all stakeholders work together in the best interests of the individual served.
• Foster strong interdepartmental collaboration—including Human Resources, Training, Finance, and Quality Assurance—while ensuring strict adherence to organizational policies and procedures and supporting the successful execution of daily operations.
• Maintain and advance progress by collaborating with Quality Assurance to establish and enforce systems and protocols that monitor compliance, ensure adherence to regulatory standards, and drive continuous quality improvement.
• Oversee event reporting process to ensure timely submission and approval in line with organization and DMH guidelines.
• Ensure continuity and optimization of paperless systems that enhance organizational effectiveness and efficiency, including but not limited to Therap, EVV, SharePoint, Teams, and Monday.com.
• Ensure the program is staffed with qualified, well-trained personnel in compliance with regulatory standards, while providing ongoing support to maintain quality of care. Offer increased guidance, mentoring, and resources to new employees during their first 90 days to promote successful onboarding and compliance.
• Oversee the development and management of staffing schedules by the Program Manager, monitoring for adequacy and fiscal responsibility.
• Ensure program budgets, authorizations, billings, reimbursements, and units served are effectively managed and remain in compliance with organizational and regulatory guidelines.
• Oversee and monitor completion of tasks assigned to the Program Manager, ensuring accountability, compliance with standards, and timely execution of responsibilities.
• Maintain compliance and quality standards through regular review of processes, documentation, and staff performance.
• Remain accessible to provide guidance and support to staff during emergencies, complex situations, or in the absence of the Program Manager.
• Demonstrate the ability to effectively use computers and mobile devices to input, access, modify, and retrieve information. Maintains proficiency in storing and retrieving data quickly and accurately to support program operations.
• Work with the Human Resources and Finance departments to ensure all HR and Finance policies and procedures are followed by the department.
• All Other Duties as Assigned
  
  

Physical Expectations

• This position requires extended periods of walking and standing with some periods of sitting, which is dependent upon the needs and activities of the individuals supported. It may require light to heavy lifting up to 50 pounds independently, and occasional stooping, kneeling, bending, and/or climbing stairs.
• Driving an agency or personal vehicle is a requirement of the job and includes providing transportation for individuals served.
  
  

Working Conditions

Office/home environment with noises from appliances, telephones, and occasional small machinery (lawn mower, etc.). May be exposed to bloodborne pathogens and/or infectious diseases. Occasionally, prolonged hours or unusual chores to meet the unexpected needs of the individuals (i.e. medical and/or behavioral).

Qualifications And Competencies

• Bachelor’s Degree (Master’s preferred) in a related field with a minimum of 5 years successful experience leading a department with at least 10 staff.
• Extensive experience in the field of IDD.
• Successful experience implementing, strengthening and growing programs.
• Ability to engage in abstract reasoning and problem solving.
• Ability to transition a department to an electronic records system and interpret data and develop reports and correspondence electronically.
• Experience with similar regulatory guidelines and accreditation standards as for: DMH, CARF, TCMs and others as needed.
• Ability to manage time effectively and maximize efficiency.
• Must obtain a Class E driver’s license during new hire orientation– must carry minimum coverage applicable by law for auto insurance
• Must Receive Seasonal Flu Vaccination
  
  

Equal Opportunity Employer