Collections Coordinator (3205)

The Collection Coordinator provides professional financial, clerical and administrative assistance pertaining to the development, implementation, and coordination of procedures related to the collection of amounts due the University from students. The Collection Coordinator performs accounting functions that require a thorough knowledge of departmental operations and policies and may perform various accounting functions related to the recording and collecting of money due the University. The Collection Coordinator oversees compliance with federal regulations related to loans and advises students in meeting financial responsibilities.  

Essential Job Functions  

• Provides customer service regarding collection issues (payments), processes and reviews account adjustments, resolve discrepancies on student accounts.
• Responsible for Perkins Re-assignment and liquidation process.
• Manages ecashier (third party payment system)
• Responsible for high volume of communications to students.
• Assigns past due accounts per quarter to collection agencies (first and second placement) and processes small balance write-offs.
• Processes settlement offers and provides collection agencies proper documentation.
• Processes invoices and post payments from the collection agencies.
• Establishes and maintains effective and cooperative working relationships with other departments (Financial Aid & Registrar).
• Communicates effectively in a timely manner towards inquiry resolution

Additional Duties and Responsibilities  

• Exhibits student centeredness in performance of all job duties.
• Treats all others with respect; understands the impact of culture/background on the behavior of others; respects differences among the Life community and demonstrates inclusive behavior.
• Anticipates, listens to, understands and responds to customer needs.  Delivers work products and services to customers in a way that reflects positively upon the department and the University.
• Assists in reviewing students' past due balances as a part of the quarterly disenrollment process
• All other duties as assigned.

Education, Training and/or Experience

• Associate Degree or prior work experience in collections or customer service-related field.

Knowledge, Skills, Abilities and Personal Characteristics

• Knowledge of generally accepted accounting principles (GAAP).
• Knowledge of state and federal financial aid programs.
• Ability to work with and maintain confidential student information.
• Able to prioritize and manage multiple projects, adhering to strict timelines.
• Strong attention to detail.
• Strong interpersonal skills.
• High degree of initiative and independent judgment.
• Well-developed analytical and problem solving abilities.
• Ability to dialogue with students in a professional manner in light of sensitive nature of past due accounts.
• Ability to communicate with all levels with a focus on conflict resolution.
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
• Computer skills: Microsoft Office applications.

Preferred Qualifications

• Bachelor’s Degree.

Physical Demands  

• Nature of work requires an ability to operate standard business office equipment.  
• Requires ability to communicate and exchange information, collects, compiles, compares, and prepares work documents, set-up and maintain work files.
• Must be able to lift up to 25 lbs; retrieving and placing materials on high shelves and on floor-level shelves; standing, walking; carrying; grasping; hearing; seeing; sitting; kneeling; climbing; balancing; stooping; crouching and reaching.

Working Conditions

• Work performed in a general office environment.
• May require availability for overtime hours during peak periods.