Clinic Office Manager (3419)

Job Purpose

The purpose of the Clinic Office Manager is to manage and oversee the day-to-day operations of the College of Chiropractic Clinics, managing patient relations, ensuring excellent patient experience, and the smooth efficient operations of patients, student interns, and clinicians. This position is responsible for the activities and performance of the assigned clinic staff.  This position supports the mission, vision, and values of the University as well as the mission of the College of Chiropractic and Clinics. 
    
Essential Job Functions

1. Supervises all daily business operations of the assigned clinic. 
2. Manages clinic staff and clinic procedures; ensures excellent patient experiences and services, and assists patients, interns, and clinicians where requested. 
3. Conducts regularly scheduled clinic staff meetings and creates a smooth communication and information path between administration, clinicians, and staff.
4. Manages staffing assignments, performance appraisal, and provides remediation and training and development where needed.
5. Manages the search and hiring of clinic staff.
6. Develop, administer, and cross train staff to ensure consistent understanding and application of clinic policies, procedures, and practices, including documentation and coding standards.
7. Manage the integration and implementation of new technologies into clinic operations, as assigned. 
8. Actively engaged in quality assurance and improvement processes.
9. Performs general office duties and responsibilities as needed; provides clinical information and inputs data for tracking purposes.
10. Plan and coordinate the Clinic Gateway Ceremony quarterly
11. Facilitate “Jump Start Orientation” for new outpatient student interns providing guidance related to clinic operations and student success resources.
12. Support clinics’ participation in clinic/University promotions and patient education programs, as directed or as appropriate. 
13. Collaborate in the planning and implementation of initiatives designed to create a meaningful and engaging clinical experience as clinic transitions to an immersion program.
14. Compliance with all University and clinic policies and procedures, and all applicable local, state, and federal laws, policies; programs, and provider contracts.
15. Assists the Director of Clinical Education & Director of Clinics as requested.
16. Additional duties and responsibilities as assigned.

Additional Duties And Responsibilities

1. Assist with special projects and initiatives as needed.
2. Exhibits student and patient centeredness in performance of all job duties.
3. Maintains professionalism and treats all others with respect; understands the impact of culture/background on the behavior of others; respects differences among the Life community and demonstrates inclusive behavior.
4. Anticipates, listens to, understands and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the University.

Education, Training, and/or Experience

• A bachelor’s degree from an accredited institution of higher education in Business Administration, or similar; AND 
• Minimum of one (1) to three (3) years of professional experience in medical coding (ICD-10CM, CPT, HCPCS), or similar
• Minimum three (3) years’ office manager experience in health-related clinic environment.
• Minimum three (3) years’ experience with direct supervision of staff. 
• A combination of education and years of experience may be considered in lieu of the specified degree level requirement.

Preferred Qualifications

• A master’s degree in business administration or related field.
• Billing and Coding (ICD-10CM, CPT, HCPCS) certification from American Association of Professional Coders (AAPC).
• Demonstrated expertise with technology and training others to use technology. 

Physical Demands

• Nature of work requires the ability to operate standard business office equipment.  
• Requires ability to communicate and exchange information, collects, compiles, compares, and prepares work documents, set-up and maintain work files.
• Must spend majority of time concentrating on CRT identifying and updating information and performing data entry input.
• Must be able to lift between 40 individually and up to 60 lbs. with assistance; retrieving and placing materials on high shelves and on floor-level shelves; standing, walking; carrying; grasping; hearing; seeing; sitting; kneeling; kneeling; climbing; balancing; stooping; crouching and reaching. 
• Other physical requirements are pushing/pulling carts weighing up to 100 lbs.

Working Conditions

Work performed in a general office/clinic environment.