What are the responsibilities and job description for the Customer Support Specialist position at Life Surge?
Job Title: Customer Support Specialist
Employment Type: Full-Time, 40 hours/week
Reports to: Customer Support Team Lead
FLSA Status: Not Exempt
Position Type: In-Person
Who We Are
SurgeU is a mission-driven parent company overseeing a family of brands, including Life Surge, focused on faith-based business education and empowerment. One of the fastest-growing organizations in the country, Life Surge/SurgeU exists to inspire, train, and equip people to build their personal impact in ways that glorify God. By producing 30 annual events and providing financial education to thousands around the nation, we do just that.
We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate each other, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company!
Opportunity
We’re looking for a Customer Support Specialist (internally called an Impact Counselor) who thrives on connecting with people, delivering exceptional service, and ensuring customers get the most out of their Impact Classes. This role is perfect for someone who loves communication, relationship-building, and encouraging others to achieve their goals.
Responsibilities:
- Proactively connect with customers through calls, texts, and emails to ensure they feel supported and encouraged to attend their Impact Classes.
- Build and maintain meaningful relationships that keep customers engaged long-term.
- Provide outstanding customer service before, during, and after classes.
- Confidently communicate class details and program benefits in a clear, professional manner.
- Support retention efforts by following up with warm leads and customers who may need encouragement.
- Collaborate with teammates to achieve shared goals and deliver excellent results.
Qualifications:
- Previous customer service or account management experience.
- Excellent written and verbal communication skills.
- Confident, warm, and professional phone presence.
- Highly organized, adaptable, and motivated by results.
- Able to navigate software and technology as needed to perform the role.
- Team-oriented with a positive, “whatever it takes” attitude.
- Willingness to work evenings and weekends when needed in rotation.
If you love building connections, motivating people, and delivering top-notch customer experiences, we’d love to meet you. Join us and help our customers stay inspired and committed to their journey to make Kingdom impact.
Job Benefits:
- Health, Dental, Vision, Life, Holiday, and Paid Time Off.
- Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.
- High-level performers, disciplined, and self-motivated people will dovery wellin this environment.
Life Surge/SurgeU is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.