Scheduler/Medical Records Clerk

Full Time, Days, Monday - Friday, no nights, weekends or holiday!

As part of the LIFE's Senior Services PACE (Program of All-Inclusive Care for the Elderly) team, we perform a vital service by providing primary care for Tulsa's aging population. Our amazing team of professional’s provide services and oversight to our most vulnerable population by helping participants stay in their homes for as long as safely possible. We are looking for someone who is friendly, warm and professional with a compassionate heart to join our team!

The Scheduler/Medical Records Clerk will be responsible for all aspects of scheduling appointments outside of the PACE clinic and medical records related to those appointments in a prompt and professional manner. This includes scheduling the appointment and/or labs with the appropriate provider, scheduling transportation, scheduling an escort, notifying the participant of the appointment, answering participant questions about the upcoming appointment/lab. In addition, updating the electronic health record, requesting records from specialists and hospitals, uploading documents into the electronic medical record and responding to release of information (ROI) requests. As part of this role, you will ensure compliance with state and federal regulations, including HIPAA guidelines.

RESPONSIBILITIES:

• Responsible for all aspects of scheduling and coordinating outside appointments for participants. Communicates with outside providers to set up appointments as requested by PACE providers. When appropriate, schedules transportation and an escort. Provides timely notification to the participant of the appointment and all appropriate details.
• Manages rescheduling for cancellations appointments at the request of providers and/or patients.
• Maintains and files medical records in the EMR for each participant enrolled in the LIFE PACE program. Participant medical records should be complete, accurate, easily retrievable, systematically organized, and available to staff and participants when requested.
• Ensures data and information is accurate and complete (for name, spelling, signatures, dates, etc.) according to medical record documentation standards.
• Obtain signatures for changes in authorizations to release protected health information.
• Process requests for medical records. Provides for the prompt transfer of copies of appropriate medical record information between treatment facilities to ensure continuity of care.
• Monitors all active participant records to ensure accuracy and compliance. Makes corrections as necessary.
• Attends and participates in morning meetings, staff meetings, in-services and projects and committees as assigned. Participates in special projects and performs additional duties as required or assigned.
• Brings participant requests for additional services to an IDT member as soon as possible upon request.
• Adheres to and supports the organization’s policies, practices and procedures.
• Accepts assigned duties cooperatively and performs all other related duties as assigned by Supervisor.

EDUCATION & CERTIFICATIONS:

• High School diploma or equivalent required.
• A minimum of one-year experience working in a busy medical office using an EMR system.\
• A minimum of one-year experience working with the elderly population preferred.
• Scheduling experience preferred.

BENEFITS:

• Medical insurance options
• Flexible spending accounts for health and dependent care
• Dental and vision insurance
• Life and AD&D insurance
• Short-term and Long-term disability
• Accident insurance\
• Critical Illness plan
• PTO and 10 holidays
• 401(k) savings plan with match

LIFE Senior Services and Affiliates is an equal opportunity employer, committed to hiring people who accurately reflect the communities we serve. We appreciate diverse perspectives and do not discriminate on the basis of race, ethnicity, sexual orientation, gender identity, religious belief or disability. If you share our passion for serving the needs of an aging population, we want you to consider joining us at LIFE.

If you share our values and passion for serving the needs of an aging population, we want you to consider joining us at LIFE.