IT Support Analyst

Job Summary

The Information Technology Support Analyst is responsible for providing first-line support to end-users, preparing hardware for deployment, troubleshooting hardware and software issues, and maintaining IT systems and equipment. Additionally, the role will assist in the management of network devices, implementation, and support of security measures, optimize IT infrastructure performance, and collaborate with the IT team to ensure seamless operations and cutting-edge technology solutions for the organization.

Customer Service

Key Responsibilities - Essential Duty or Function

• Provides support to LCO organization through the completion of complex assignments and project coordination.
• PC Support: Provides end-user support. Installs, configures, and maintains PC hardware and software. Foresees potential issues and acts in a proactive manner.
• Software Support: Installs, maintains, and supports Microsoft Office, anti-virus software, and proprietary applications products.
• Trains end-user staff in the use and day-to-day management of network systems. Ensures problems are properly communicated and escalated through the organization.
• Assist in analyzing and resolving application and system issues.
• Exhibit strong organizational, analytical, multi-tasking, and prioritization skills.
  
  

Business Continuity

• Researches and stays abreast of the latest technologies, including, but not limited to, Windows operating systems, business-critical applications, latest software releases, patches, and updates.
• Assists in the design of workstation and server solutions on a company-wide basis to improve workflow.
• Identifies, communicates, and implements solutions to maximize operational efficiencies.
• Participate in disaster recovery planning, testing, and response.
  
  

Auditing And Compliance

• Provides detailed documentation of all implementations, changes, and solutions. Monitors and maintains backup systems.
• Audits and monitors remediation efforts concerning compliance with corporate and customer security, privacy, and related goals, including IT compliance, operations process, human resources policy, physical compliance, and policy creation.
  
  

Hardware Management

• Performs standard maintenance and diagnostic tasks across all communication systems including desktops, Server infrastructure, and network infrastructure.
• Participates in the implementation of new hardware platforms and products.
• Evaluates and recommends new technologies as business requires. This includes development of projects, evaluation, and testing plans.