What are the responsibilities and job description for the Front Office Coordinator position at Life Beyond Barriers Rehabilitation Group?
Front Office Coordinator
Life Beyond Barriers Rehabilitation Group | Traverse City, MI
About the Role
Life Beyond Barriers Rehabilitation Group is seeking a compassionate, organized, and customer-focused Front Office Coordinator to join our team in Traverse City. This role is ideal for someone who enjoys building positive relationships, providing exceptional customer service, and contributing to meaningful outcomes for clients and families. As the first point of contact for our clinic, the Front Office Coordinator plays a vital role in creating a welcoming and supportive experience for clients receiving physical therapy, occupational therapy, and speech-language therapy services.
About Life Beyond Barriers Rehabilitation Group
Life Beyond Barriers Rehabilitation Group is an outpatient neurological rehabilitation practice dedicated to helping individuals achieve their fullest potential. We reject the idea that rehabilitation is one-size-fits-all and provide individualized, evidence-informed care.
Essential Responsibilities
- Serve as the primary front office contact, providing a warm and professional experience for clients, families, caregivers, referral sources, and visitors.
- Answer and direct incoming phone calls, take accurate messages, and communicate effectively with clients and staff.
- Manage therapist schedules and coordinate appointments efficiently.
- Coordinate referral and intake processes, including obtaining prescriptions and initiating EMR documentation.
- Maintain HIPAA compliance and confidentiality of all client information.
- Monitor schedules to minimize cancellations and support waitlist management.
- Prepare meeting minutes and provide administrative support.
Required Qualifications
- High school diploma or equivalent.
- Experience working in a medical office or healthcare setting.
- Experience using an Electronic Medical Records (EMR) system.
- Strong organizational, communication, and multitasking skills.
Preferred Qualifications
- Experience in rehabilitation therapy, outpatient healthcare, or a multidisciplinary clinic.
- Knowledge of medical terminology and healthcare scheduling processes.
Equal Opportunity Employer
Life Beyond Barriers Rehabilitation Group is an Equal Opportunity Employer committed to fostering an inclusive, respectful, and welcoming workplace where all individuals are valued and supported.
Education:
- High school or equivalent (Required)
Experience:
- medical office : 2 years (Preferred)
Work Location: In person