What are the responsibilities and job description for the Ambulance Call Center Representative position at Life Ambulance Network?
Title: Ambulance Call Center Representative
Location: Skokie, IL
Schedule: Monday - Friday 2p - 8 pm
Driven by care, the LifeLine philosophy permeates far beyond a slogan. Established in 2008, LifeLine has rapidly blossomed into a regional industry leader. Our staunch reputation is built on reliability, safety, and innovation. Proudly serving our communities in Illinois and Michigan, LifeLine’s progressive expansion is reshaping medical transportation.
Job Description:
LifeLine Ambulance is seeking a Ambulance Call Center Representative. The Ambulance Call Center Representative reports directly to the Communication Supervisor in conjunction with Dispatchers. The Ambulance Call Center Representative is responsible for call intake/scheduling of emergency & non-emergency transportation needs for ambulance & wheelchair bound patients, answering general questions, directing callers to appropriate departments and assisting field personnel.
Responsibilities:
Position Requirements:
Join our dynamic team as an Emergency Call Center Representative, where your skills in customer service make a real difference. In this fast-paced call center environment, you'll serve as a compassionate and efficient customer service representative, responding to urgent inquiries and coordinating timely support. As a call center representative, you'll handle high-volume calls with professionalism and empathy, ensuring every patient receives the care they need. If you're passionate about helping others and thrive in a team-oriented setting, this patient service representative role is the perfect opportunity to grow your career in healthcare communications
IND123
Location: Skokie, IL
Schedule: Monday - Friday 2p - 8 pm
Driven by care, the LifeLine philosophy permeates far beyond a slogan. Established in 2008, LifeLine has rapidly blossomed into a regional industry leader. Our staunch reputation is built on reliability, safety, and innovation. Proudly serving our communities in Illinois and Michigan, LifeLine’s progressive expansion is reshaping medical transportation.
Job Description:
LifeLine Ambulance is seeking a Ambulance Call Center Representative. The Ambulance Call Center Representative reports directly to the Communication Supervisor in conjunction with Dispatchers. The Ambulance Call Center Representative is responsible for call intake/scheduling of emergency & non-emergency transportation needs for ambulance & wheelchair bound patients, answering general questions, directing callers to appropriate departments and assisting field personnel.
Responsibilities:
- Answer, screen, and direct calls
- Distinguish the need for emergency transportation
- Pre-arrange transport for facilities while determining the level of care needed for the patients
- Provide information and assistance for customer service inquires as needed
- Communicate with multiple departments and EMS personal
- Provide supportive information to customers to assist them in arranging appropriate transport
- Other duties as assigned
Position Requirements:
- Medical background
- Detail oriented
- Computer & typing skills
- Ability to excel in high-stress environment
- Adapt to frequently changing policies
- Ability to learn policies and procedures for facilities and recognize when to apply them.
- Weekend availability
- EMD or EMT -B/P certification preferred
- Pleasant, professional phone manner
- A minimum of two years customer service or call center experience
- Competitive Pay, PTO, overtime opportunities
- A variety of elective benefits including Medical, dental, and Vision insurance, and 401K
- Uniforms
- On-site continuing education
- Family culture based on open communication
- EMS career advisers
Join our dynamic team as an Emergency Call Center Representative, where your skills in customer service make a real difference. In this fast-paced call center environment, you'll serve as a compassionate and efficient customer service representative, responding to urgent inquiries and coordinating timely support. As a call center representative, you'll handle high-volume calls with professionalism and empathy, ensuring every patient receives the care they need. If you're passionate about helping others and thrive in a team-oriented setting, this patient service representative role is the perfect opportunity to grow your career in healthcare communications
IND123
Salary : $17 - $20